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          Find a Location

          Loan Factory has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Loan Factory

              2195 Tully Rd San Jose, CA 95122-1346

            • Loan Factory

              1760 Old Norcross Rd STE F Lawrenceville, GA 30044-3115

            • Loan Factory

              647 N Mills Ave Orlando, FL 32803-4640

            • The Loan Factory

              2505 S Great Southwest Pkwy STE 104 Grand Prairie, TX 75052-4645

            • Loan Factory

              10515 Bellaire Blvd Ste Z Houston, TX 77072-5235

            Business ProfileLoan Factory

            Mortgage Broker
            Multi Location Business

            Contact Information

            2195 Tully Rd

            San Jose, CA 95122-1346

            Get Directions
            Visit Website
            Email this Business
            (408) 877-8000

            Business hours

            9:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM

            Customer Reviews

            4.98/5

            Average of 439 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Loan Factory has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Loan Factory

                2195 Tully Rd San Jose, CA 95122-1346

              • Loan Factory

                1760 Old Norcross Rd STE F Lawrenceville, GA 30044-3115

              • Loan Factory

                647 N Mills Ave Orlando, FL 32803-4640

              • The Loan Factory

                2505 S Great Southwest Pkwy STE 104 Grand Prairie, TX 75052-4645

              • Loan Factory

                10515 Bellaire Blvd Ste Z Houston, TX 77072-5235

              Location of This Business
              2195 Tully Rd, San Jose, CA 95122-1346
              Email this Business
              BBB File Opened:
              1/2/2019
              Years in Business:
              18
              Business Started:
              7/11/2006
              Business Incorporated:
              7/11/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of C2887317 for this business, issued by Secretary of State-Corporations

              These agencies may include:

              Secretary of State-Corporations

              1500 11th Street

              Sacramento CA 95814

              (916) 653-6814

              https://businesssearch.sos.ca.gov/

              BBB records show a license number of 01771313 for this business, issued by 12-Bureau of Real Estate

              These agencies may include:

              12-Bureau of Real Estate

              1651 Exposition Blvd

              North Sacramento CA 95815

              (877) 373-4542

              https://www2.dre.ca.gov/PublicASP/pplinfo.asp

              BBB records show a license number of 01491895 for this business, issued by 12-Bureau of Real Estate. The expiration date of this license is 8/15/2026.

              These agencies may include:

              12-Bureau of Real Estate

              1651 Exposition Blvd

              North Sacramento CA 95815

              (877) 373-4542

              https://www2.dre.ca.gov/PublicASP/pplinfo.asp

              Type of Entity:
              Corporation
              Alternate Business Name
              • Loan Factory, Inc.
              • Hi-Mark Realty & Mortgage
              Hours of Operation

              Primary

              M:
              9:00 AM - 6:00 PM
              T:
              9:00 AM - 6:00 PM
              W:
              9:00 AM - 6:00 PM
              Th:
              9:00 AM - 6:00 PM
              F:
              9:00 AM - 6:00 PM
              Sa:
              9:00 AM - 6:00 PM
              Business Management
              • Mr. Thuan Nguyen, CEO
              Contact Information

              Principal

              • Mr. Thuan Nguyen, CEO

              Customer Contact

              • Mr. Thuan Nguyen, CEO
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/07/2022

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Loan Factory - *** Team managed by ***** ****** - Date of the transaction: scheduled closing on 12/30. On 12/28 at 6:12pm CDT, his team emailed me saying "ask seller for extension" and blame on me for submitting proof of funding late. - ***** emailed us saying we are not 1st time home buyers. We are supposed to know of the delay of closing because we sent them proof of funding on Mon & Tues 12/27,28. He said his team always communicated that there will be delayed of closing. That is incorrect. None of emails/phone call records from the past 30 days showed that they communicated to me about the timeline and possible delays. No apologies from his end. - The tricky part is we put $10,000 earnest money. If the seller does not agree to extend the closing, we lose 100% earnest money. On Monday 12/27, we (seller's agent, my realtor, and myself) all check with *****'s team and they said everything is good to go. They made a big mistake of not managing the process/timeline well and blame that on me, the buyer. They also said his team communicated about the delay on the phone but not able to provide any proof. I've got the proof of his team never mentioned about the delay to us; or told us if we don't send our final documents by a specific date, the closing would be delayed.
              Read More

              Customer Reviews

              439 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Thomas N

              03/07/2023

              An Le is extremely professional. He really exceeded all expectations, was timely, very patient, and answered all the questions that I had. I can honestly say that An is the best where to ********** mortgage loan that you need, the most ethical and reasonable loan officer that I have worked with so far. I highly recommend him!
              Read 438 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

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