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ComplaintsforStevens Violin Shop
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I put a ********************** bow and Violin valued at ****** up for consignment in 2017. They have not sold yet and I had been in communication with the owner, *************************. However the last time I attempted to contact him, the phone number had been disconnected and there is no new number listed anywhere. I have not been able to contact him in several months, and I am concerned that my instruments may simply have vanished.Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I put a cello worth $10-12,000 on consignment with Stevens Violin several years ago. I've periodically called to check on whether it has been sold and have been told not yet. Now I try to call and the telephone number says it has been changed and no new number is known. I tried to go to the shop and it was locked. I left a note under the door asking them to call me regarding my instrument.I would like to know what is going on and to get my instrument back. This is a significant value item and it is not okay for them to just disappear.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.