Business ProfileforExtreme Networks

I've been looking for a device to secure my WiFi network on the internet. Came across this company. Started watching their videos. Sounded really good, because one of their senior reps that is really good at selling it to you. Explains al the benefits. So I've purchased two items from a third party, just to find out that support for one of the items kind of ended, because Adobe Flash isn't supported in browsers anymore. So the only solution was to reach out the company and ask them to help me log in. Upon my request the company asked me for proof of purchase and serial numbers, which I have provided. Then a certain rep said that he will get back to me. From that point it was non stop headache. Every time I got a response from the company it was from a new rep. ** least once they closed the case without waiting for my reply. Every time I spoke to a new rep that started questioning me from the beginning for proofs of purchase. In the end they just stopped responding. I told them that I will provide copies of the e-mail for public to see how I was treated. IN my opinion this is the absolute worst service I had experiences from any company in my lifetime. Absolutely disappointed, because now I am stuck with two bricks that cannot be activated and I cannot get support for. Waiting for response from sellers, so far nothing. So the money was pretty much thrown away because of the awful customer service of **********************. I will let the world know how they treat their customers. Because people should know who they are signing up for and how the company is treating it's customers. I have all the proofs in my e-mails.