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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought a new ****** Corolla on 6/4/2022 and we had been promised that there will be free 3 times of car services if the car is less than two years of driving. So, I delivered the Corolla today (on 5/23/2024) for the 3rd time of car services at 775 Capitol Expressway, ********************* , but I was asked to pay everything for the routing maintenance service (nothing special or extra) . I told the assistant of Capitol ****** that we have one more time of free car maintenance, but he told me that it is expired and insisted I have to pay it.The ****** dealer should honor their selling promises. We hope we can get our money back by through your organization (BBB). The invoices(8 pictures of info.) have been enclosed for your references.Thank you for your time and help! Looking forward to hearing from you soon!Business response
06/17/2024
Hi,
New ****** vehicles come with ****** Care Complimentary Maintenance. This includes 5 Services within the first 24 months or ***** miles. ** 5/23/24 the vehicle had documented ***** miles. This is 2971 miles over the limitation for the ****** Care Complimentary Maintenance. Based on ***** miles the plan has expired.
Since receiving this Guest complaint we have reached out to he Guest on 6/14 at 9:30, 10:10 and 1:24, on 6/15 at 12:35 and 6/16 at 12:35, 2:07 and 4:37 and was unable to communicate directly with Guest, we have been calling phone number on record of ************
Guest can reach out directly to me at ************ for a complete description of the program and verify all information.
Thank You
***************************
Capitol ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.