ComplaintsforStevens Creek Hyundai

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a used **** Cmax from Stevens Creek Hyundai.After payment and signing of the papers, I was told that there is only one key that the dealership had for this car. I took the key and the key was able to open the doors remotely and also let me start and drive the car. After coming home I realized that the keys that I received for the car are not genuine Manufacturer keys.. It looks like they are aftermarket keys. Here are the issues with the keys:1. I cannot get inside the car using the physical key. The physical key does not even go into the key slot on the driver side door handle.2. Restricts me to drive more than 80 mph 3. Cannot increase volume beyond 14.4. They are programmed as MyKey and not admin Key, so some features are disabled.I would like Stevens Creek Hyundai to provide me with Genuine Manufacturer Keys that work as Admin Keys for the car. As the owner of the car, I should have the Admin Keys to the car.I am happy to return the existing key in exchange for a genuine manufacturer key that is programmed as the Admin Key.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a car (******* ***** from "Stevens Creek Hyundai" in May 2023. I paid $5000 for down payment and $4000 for additional dealer packages, and rest via financing. The dealer agreed to provide a $1000 rebate from ******* (for switching from a ***** car to *******), I was told the rebate will be mailed to my mailing address. After several months, I still haven't received anything from *******. I would have reconsidered this purchase if I knew this rebate was a false advertisement.I have contacted this dealer multiple times, but haven't heard anything back.

  Business response

  08/08/2023

  The customer did come in and purchased a vehicle from ** back on 5/13/2023.  At the time, the manufacturer did offer a $1000 rebate for anyone who currently owns a competitive vehicle with proof of ownership.  At the time of purchase, the proof that was given was an expired registration card which would not work.  We did tell ***** that we can apply for the rebate with the manufacturer when he could provide proof of ownership and that it can be sent to him.  He did provide us with the card on 5/23.  Payment can take longer than usual as this was done outside of the date of purchase and processed by the manufacturer.  Typically we would apply the rebate upfront if we had the necessary documentation upfront and wait for the payment to come in.  I am looking into this matter as to why he has not received the check.  I will be reaching out to ***** as well to assure him that we are looking into the matter to make sure he gets his $1000.

  Customer response

  08/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My family purchased a car on 2/3/2023 evening at Stevens Creek Hyundai.The sales manager and we agreed on the payment amount on the 4th attempt.We were told and shown by the sales manager that the payment is $1137 (which was the 3.5% APR) but told us to just sign the contract with 4.5% APR and he even told us to make the down payment $1000 less, and still the payment will be $1137. So we went to the finance office and signed the contract with a $1137 payment.After 12 days, the dealership called me saying they made a mistake on the final contract by putting the trade-in payoff amount $3000 less. And they are saying that we are misunderstanding about the number and there is no documents or proof showing the $1137 payment offered, and we are required to pay $3000 more. The agreed payment amount of $1137 was shown in front of my parents and me. We clearly remember the amount and understood the deal presented by the sales manager. The mistake on the contract has to be made to match the payment. He made us pay $1000 less on the down payment, so the difference is $2000 for us on the fraud. It is almost the interest difference berween 3.5 and 4.5 apr. We now know this is a well known fraud by a car dealership.

  Business response

  03/17/2023

   

  ************* I am very sorry to hear of the experience you had. We strive to make all transaction as easy as possible. I understand there is a lot that happens when negotiating a transaction and there might have been some confusion. With that said we will work harder at trying to make the process easier for all of our guests. We here at **** take pride in being transparent with all of our guests. From what I was able to gather I see we made a mistake in the payoff amount of your car which caused this confusion. We hope that you enjoy your car and if you have any further questions, please reach out to us anytime. 

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I brought my auto in for a service, the service technician shared to contact me when the service will be done and that was at 1:15pm The technician never contacted me for the pick up, I ended up waiting from 1:15pm to 745pm at the service center. The sales office closed at 8pm and realized I have been waiting and they are about to closed at 8pm. I then reported that service technician never call so I kept waiting. I lost my work time while waiting for the service, medical condition prevented me taking my medications Finally the service manager was able to release my vehicle at 8pm I was never offered for any credits nor receive any formal apology from the service department It was such frustrating experience and unprofessional experience Please help to resolve the issue and thank you

• Initial Complaint

  11/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  10/12/22 I then had my 2016 Hyundai Sonata towed to Stevens Creek Hyundai in ******************* after engine failure. Vehicle inspection was to be performed under one of the warranties covering the engine and I was expecting it to be free. No verbal or written statement was given to me of a charge until 10/26/22 and after denial by Hyundai Corporate to cover repair/replacement of engine failures. 10/26/22 Contacted by ****************** of Stevens Creek Hyundai and they conducted same diagnostic as Car Diagnostics Mechanic, Hollister which I made them aware took place already, and came up with similar determination: loss compression, exhaust valve failure. They sent request to Hyundai "to replace engine assembly due to unknown condition of block due to valve failure". Hyundai declined coverage under warranty. They then quoted me $10,000 for engine replacement, and $5,280 for the engine itself. They also charged $250 for labor after never previously quoting me for labor to check the car under warranty. I demand refund of $250 because inspection of engine should have been free under the extended lifetime warranty for failing rod bearings and ****************, and they did not even conduct rod bearing test. ****************** denied engine replacement for excessive oil consumption 2 years prior, even when engine was taking more than a quart every **** miles.Sincerely,*********************** ************

  Business response

  01/30/2023

  Here at **** It is always our goal to satisfy 100% of our customers 100% of the time. We strive to make all guest's experiences HAPPY.
  here is what we know, from the write up the customer was given a ****** dollar estimate to perform a diagnostic and was told if the car fell under the factory warranty, we would waive the diagnostic fee. After performing a diagnostic with the guidance of Hyundai TSB for engine replacement we performed a compression test and leak down test. We then gave the results to Hyundai in return Hyundai then asked for maintenance records and removal of the valve cover and pictures of the valve train. After pictures of the valve train, Hyundai denied engine warranty extension because of lack of maintenance and sludge build-up in the valve train.v After reviewing all the work performed, we had put in over 5 hours of work on the car. With an hourly door rate of $250 per hour we felt it was more than fair to charge just the hour agreed upon. The extra work was us trying to help the guest and find whatever we could for him.
  We are very sorry ****************** is not happy with our process and his experience. We hope he will understand we did everything in our power to get the claim approved and at the end of the day, HMA makes that determination.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My daughter bought a car and did initial paperwork at the Stevens Creek Hyundai dealer (********************************************** on 12/27/20. The next day she and I went back to the dealer to complete her final paperwork. At this time I sold my 2002 Pontiac Grand Prix, license plate# ******* VIN# ***************** to the dealership for $500. In April of 2021 I received a notice from the Clovis Police Dep. stating that my former vehicle (2002 Pontiac Grand Prix) was towed and stored at the police dept. on 4/8/2021. I called the phone number on the notice and told them that I no longer own that vehicle. They said "OK, then disregard the notice". I wanted to make sure my name was off of the cars registration ** I went online to DMV on 4/19/21 and filled out a transfer and release of liability because I noticed my name was still associated with the vehicle. In August I received a notice from FINEX GROUP, LLC Collection Services (acct# XXXXXX) regarding a $2,715 towing fee from AATAK TOWING in Fresno. I sent back the bottom portion of the notice stating that I am not responsible for this debt because I sold the car in 2020. I received another notice on 9/9/22 stating my dispute was not valid. I called FINEX COLLECTIONS and told them the situation. They said I need to contact the car dealer because someone didn't do their job correctly and didn't take my name off the ownership papers at the time of sale on 12/28/20. I don't know if they gave me a release of liability form at the time of sale because I can't find it in my records. I printed out a VEHICLE HISTORY REPORT from the DMV on 9/11/22 and it states the transfer date of the vehicle was on 12/28/20 and the buyer was Stevens Creek Hyundai. I called them and they transferred me over to Merced Hyundai because they were bought out by them. They just told me that I needed to provide the transfer of liability which I don't have. I DIDN'T OWN THE CAR AND IT WASN'T IN MY POSSESSION AT THE TIME OF TOWING!

  Business response

  10/26/2022

  Business Response /* (1000, 7, 2022/10/14) */ ***Document Attached*** The vehicle in question was transferred to Fresno auto auction on dec 28th 2020 then sold on Jan 18, 2021 as evidenced by attached Carfax report. Stevens Creek Hyundai completed the transfer of the title to Fresno auction. This would complete the transaction on our part. DMV, IRS and the state are far behind their work load including transfers of ownerships such as this. 2nd document from DMV desk shows the car was registered to a********************** date of latest ownership 09/16/2021. In short this car was transferred out of Stevens Creek Hyundai on or about 12/28/2020. Please see attached proof. Consumer Response /* (2000, 9, 2022/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) The response states that the vehicle in question, my previous vehicle, was the Stevens Creek Hyundai dealerships property and was tranferred out of their dealership to the Fresno auto auction on December 28, 2020 and then sold on January 18, 2021, approximately 3 months before the vehicle was towed and I was notified of a towing fee that I was told I was responsible for! This vehicle, a 2002 Pontiac Grand Prix was not in my possession and not owned by me at the time of towing therefore I am in no way responsible for the towing fees!

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