Business ProfileforHyperwallet

I'm Brazilian and I work freelance for a company and get paid via Hyperwallet. It happens that the company simply does not process payments on time, sometimes taking more than a day to carry out a simple process.When Hyperwallet processes the payment, it reaches my bank account within 20, ************************************************************************ intermediary banks, but with them.When I click on the transaction, sometimes 6, 7 hours after requesting it, the processing hasn't even STARTED.When contacting the company they say that they do not control how quickly processing is done. What? If the company doesn't control this then who does???I requested a transfer to my bank account on Friday 04/19 at 10AM in my time zone, which in this case is 4 hours more than the company's location and still my money was not released. When clicking on the transaction on the hyperwallet website, it is clear that payment processing has not even started and today, 04/22, I have no idea when I will receive my money. This is complete negligence, how can a company of this size not be able to process payments when this is their ONLY job as other services are done automatically?