Business ProfileforSylaza
Current Alerts For This Business
The Federal Trade Commission’s Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.” For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Additional business information
On March 28, 2024, BBB Serving LosAngeles and Silicon Valley requested that the business substantiate, modify, ordiscontinue claims on the company's website, https://www.sylaza.com/. The businessadvertises Comparative Price, Value and Savings Claims, “Up To” PriceSavings Claims, and “Made in US” claims.
BBB challenged these claims based onthe following BBB Codes of Advertising:
1. Basic Principles of the Code- https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
2. Comparative Price, Value and SavingsClaims - https://www.bbb.org/code-of-advertising#Comparative_Price_Value_And_Savings
11. "Up to" pricesavings claims - https://www.bbb.org/code-of-advertising#Up_To_Price_Savings_Claims
37. “Made in USA” Claims - https://www.bbb.org/code-of-advertising#Made_In_USA_Claims
As of April 22, 2024, the business has failed to respond to our request forsubstantiation, modification, or discontinuation of the advertised claims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- San Jose, CA 95122
- BBB File Opened:
- 3/28/2024
- Years in Business:
- 1
- Business Started:
- 3/7/2023
- Business Management
- Customer Service.
- Contact Information
Principal
- Customer Service.
Customer Contact
- Customer Service.
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Melissa S
1 star05/17/2024
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