ComplaintsforAquatic AV
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Complaint Details
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Initial Complaint
05/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Company refuses a refund when item is eligible for refund as per their website return policy.Initial Complaint
12/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I wanted an upgrade to my motorcycle stereo, so i went to my local motorcycle parts and exsessory store. The staff told me that Aquatics AC put out some really nice products. So I purchased Aquatics AV's flagship head unit for $525.  I went home and looked for deals on speakers and amplifiers that were compatible with this system. $300 for speakers and $400 for the amplifier. The instalation was easy and smooth as i have inatalled many in my life.. The sound was good but when you rode the sound would shut on and off. I went back to see that i did not make any mistakes and i did not I contacted Customer service They had me purchase new wiring and connectors because they felt it was not getting ample power $58, so I rewired and it continued to shut off intermintantly I was told to send in the amplifies $14 shipping. It was reeplaced, however the problems remained. So now i had to send in the main unit, but first was assked to send " proof of purchase" and was told the seller was not an "authorised reseller" so no warranty would be honored. They would not even refund me for the parts purchased. I could not read the warranty until after the purchase so obviously an "authorised reseller" sold these units the shop. I was a victum of a failed system designed to give Aquatics AV a way out of waranty All parties mentioned proffited and I have a $**** sytem that has never worked I hope this helps me to get satisfaction and they will see that I was a victim.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.