ComplaintsforTrojan Storage
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
at this facility i was wrongly charged for a disposal of f**** and also a charge back that could not have happened. the first incident i was accused of leaving a bucket of f**** that they had to get rid of in which they billed me $250. the reason i was charged is because they said i was the only person logged in at the time. The video they showed me showed a male figure. it was no body i recognized but was charged anyway. second most recent incident my boyfriend went to pay the bill and was informed that it was $299 instead of $130 because of a charge back that happened in May that I had used a credit card that was fraudulent. first of all, I have never used a fraudulent card also why would they be giving info and or spreading false gossip to someone that was not on the account. when I checked the receipt after the bill was paid it mentioned nothing of a charge back....
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.