Customer ReviewsforClassic Vacations, LLC

Stephanie the owner of KT Travel is the most vile and unprofessional person there is. Where do I begin.

She was referred to me my wedding planner for our destination wedding. We hired her and paid her in full on November 24th. Our wedding was initially planned for 7/2/22. We requested a hotel block contract for our guest. It then took her 4.5 weeks to send us the contract and prices for the RIU resort which she recommended.

Two weeks after we signed the contract, our guest began reserving their rooms they stopped booking their rooms. After several attempts to reach her, my wedding planner began reaching out. She then told us that the hotel stopped "approving rooms" and we had to move the hotel block. It then took her 5.5 weeks to send us a new contract for the Iberostar resorts. Upon receiving the contract she failed to read it and that the terms were changed, she told my guest and I that they would be required to pay a deposit of 100$ which was in fact 300$. She sent out their invoices on April 1st with full payment due on April 17th. Our guest were extremely upset by this. Guest asked for itemized invoices and were never sent them. Two guest requested to cancel their request and she threatened them with a 600$ fee.
In May, my fiancé and I decided to postpone our wedding. Stephanie initially began "working " on the postponement, four weeks later, which is her turn around time to do anything might I add. Initially when notified of the postponement she stated she would work on refunding guest that cannot attend. Seeking drama and with my estranged family members. She had extensive conversations (plural ) discussing my personal wedding affairs & business matters with people whom were not invited to my wedding and I have restraining orders against. To add insult to injury she then began tell my wedding planner to fire me as a client. She then sabotaged the rooms that all of my guest paid her in full for, totaling well over $10,XXX XX days from my wedding date. I

Unprofessional and not responsive! They never notified DREAMS Tulum about my reservations changes and as a result I paid for 2 people (when it was suppose to be 1) full price for 4 days. Their representative Kristi Mackedanz, Travel Advisor | Destination Wedding Expert at KM Travel Designs who we sent our money to, was not professional in reaching out to them as well. How it goes is..we pay Kristi, she deals with Classic Vacations, then Classic Vac notifies the group sales at DREAMS who will make the changes to the reservations, but that never happened. I paid full price to Kristi and 4 days later I notified her that my husband couldn't attend. I might add I paid full insurance!! Do not use either business.