ComplaintsforCapitol Kia

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a used ******* Sonata at Capitol Kia on 8/19/23. The financial advisor *****************************, who signed the contract, assured us that the broken keys on the ******* Sonata will be replaced in 3 weeks' time. My wife went back to Capitol Kia on 09/17, a month after the purchased date to inquire about the replacement keys. The *** ********** told my wife to go to ******* to present the key replacement contract to Capitol *******, for them to make the keys. But the ******* ********** sent my wife back to Capitol Kia, to tell Capitol Kia that they should be the one handling the key replacement. I called *** and spoke to the manager, **** on 09/17. **** assured me that in a few days the replacement keys will be available. After more than a week we never heard from ***. I called *** to speak to ****, but they told me he's not available or out of office. The same thing with *****************************, he's off and out of reach. Those *** people are a bunch of fraud!!

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a used vehicle from Capitol Kia, and the sales manager assured me I had three days to return the car or get anything fixed that needed fixing. Instead, I found an issue with the driver's side back window and called two days after I bought the car to let them know of the problem. As of today's complaint, I have called four times and have never received a callback. I spoke to a supposed manager and the service department, each of whom said someone would get back to me, but I have yet to hear back from anyone. I advise you to stay away from this dealership because I walked in with nothing for the sales staff to do but fill out paperwork. Capitol Kia doesn't appreciate a customer with financing and insurance ready to go; they are a typical dealership whose only interest is making your time buying a car miserable. After you buy the vehicle, they don't care.Capitol Kia lost a car sale as I retracted my recommendation to a coworker to use them for a car purchase. Fix my window, and I'll never pull into your place again.

• Initial Complaint

  03/15/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I financed a vehicle back in June and I have been having problems with the vehicle ever since I brought it. I have had wheel alignment issues which I have taking the car back multiple times to get fixed and I also have this mysterious water problem that I can hear water swishing around under my hood when I start the car and while driving . I have taken the car in for this problem multiple times also and the problem keeps occurring .

  Business response

  04/06/2023

  BBB,

   Sorry for the late respond this complaint filed by ***************************, we've gather all the necessary documentation needed for this response. **************** purchased a 2021 Kia ** on 06-14-2022 the vehicle was sold certified and in was in very good condition, miles on the vehicle at time of purchase was 26370. 

   07-02-2022 / miles ****** miles ************** visit, vehicle drifting to the left , we performed 4 wheel alignment and rotated the tires. 

   09-16-2022 / miles ****** miles - second visit , vehicle drifting to the right and customer stated they heard water swishing in front, we performed 4 wheel alignment and rotated the tires. Cleared A/C drain to fix the water concern.

   12-23-2022 / miles ****** - third visit, vehicle is pulling to the right and water in the dash, we performed 4 wheel alignment and rotated tires. Customer had purchased one brand new tire left front, Passengers front tire now at 3/32nd. We recommended 4 new tire to stop pulling issue

   in between visit the customer was involved in a accident and told service advisor car had been side swiped. Mechanic noted damage to Right Front underside of vehicle frame scrapes on ground.

   03-06-2023 / miles ****** - 4th visit , customer put on 3 used tires each measured at tire 1 tread depth 5/32nds - 2nd tire 4/3.2nd and 3rd tire 8/32nd and the 4th tie is 10/32nd. We performed 4 wheel alignment and found pull reduced but still drifts right due to the different tire tread depth.

  At this point we have charged the customer $0.00. We recommend the customer put 4 brand new tires on this vehicle all the same brand to solve issue.

  We've always been willing to help customer out every time she has reached out to us.  Resolve the issue - We recommend the customer put 4 brand new tires on this vehicle all the same brand to solve issue.

  Customer response

  04/06/2023

   
  Complaint: 19599279
  
  I am rejecting this response because: 

  There is no resolution . The car came with the tires that was already on the vehicle and it was still having alignment issues. I received a call from the manager at *********** a couple weeks ago. He said he got some information from BBB ( cant recall if it was a phone call, by mail , or email ) but he stated that my parts to my car had came in and I can make an appointment to get it serviced . This was the first time I heard anything about parts to my car . They never even told me they ordered parts or to bring it was the last time I serviced it. I want to get a replacement vehicle ! 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  09/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Simply breach of contract. I purchased a used car from Capitol Kia and paid in full. However, the sales did not fulfill the purchase contract and started to disappear as soon as I paid. They refused to fulfill the written Due Bill and failed to perform the maintenance they claimed in the contract. Contract Violation 1: In the purchase contract, we put a written Due Bill for providing me the 2nd key. During my purchase, the salesman said to me: "I'm writing an email to the service department for the 2nd key right now, they will get to you tomorrow." Sadly, it was just a lie, no one reach to me for a whole week. After I made 10+ calls and emails trying let him fulfill the contract, he said again: "No worries, I've called them about your Due Bill today". Then, I reached the service department 3 times via phone and even walked into the shop, asking about his call on the same day. No surprise, no one ever received any phone call from him regarding my Due Bill. He lied again. Contract Violation 2: In the contract, there were maintenances claimed being done, but were never performed. Per contract said, they claimed that they replaced the windshield wipers, replaced the engine filter, and performed the oil and filter change. Yet, nothing was done. After I drove home, I found the oil and filter were as used as it could be, the windshield wipers looked at least a year old, and the engine air filter was not changed at all. I just cannot believe that there is still such dealership in existence thinking about running off from a written contract in 2022. After this complaint, I'm hiring an attorney and preparing to sue them by ****** via Small Claim Court to the Alameda Superior Court. Then, I will send the bill to a collection company. If they don't want to fulfill the contract and make fool of their customers, we will find a way to let them do it.

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