Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Robles Motors Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRobles Motors Inc.

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    San Jose, CA 95110
    BBB File Opened:
    11/23/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 3961609 for this business, issued by Secretary of State-Corporations

    These agencies may include:

    Secretary of State-Corporations

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://businesssearch.sos.ca.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Robles Motors
    Business Management
    • Gilberto Robles, CEO
    Contact Information

    Principal

    • Gilberto Robles, CEO

    Customer Contact

    • Gilberto Robles, CEO

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I purchased a vehicle from ******* which is the "owner", after about 3 weeks the car had a flat tire. When I went to repair the tire, I was told that the wheel bearings were broken and needed to be changed. I reached out to ******* to see if he would honor the warranty which he refused to do. In addition to refusing to honor the warranty, he then accused me of burning rubber in a random parking lot causing the damage to the wheel bearings. On top of being very unprofessional he then came and unlawfully repossessed the car and he is now demanding that I pay the repossession fees and a fee for making a key for the car.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lauren S

    1 star

    04/27/2023

    3/10/23 I purchased a car from Robles motors that was advertised as Family Friendly and it has been anything but that. After driving car for two weeks I noticed some issues with acceleration. I take car to ******** and he held car for a week so his mechanic can look at the vehicle. He states there was something wrong with the Manifold and the issue shouldnt be present anymore. I pick up vehicle and drive car for another 1 wk after ******** claims to have fixed issue and then same issue starts again as well as the check engine light illuminates. I take the vehicle to OReilys to get the codes read. I call Robles and was advised to take car to *********** because my Encore warranty will cover cost. Car sits at *** lot for a week just to be told issue will not cover repair cost, I come out of pocket $299.98 for *** diagnostic. I contact ******** immediately and he asks me to bring in vehicle. I drop off vehicle and at the time of drop off a check engine light was still on. I get a call from receptionist, ******** the same day and she states they can not fix my car because my warranty is up and the issue will now be up to me to fix. I pick up car this morning, when arriving at car lot the gate is closed and locked to see ******** is driving my vehicle down the street. When she parks she states ******** wanted her to test drive vehicle to see if any issues were present. Note that she is not a mechanic or vehicle specialist so she should never drive a customers car. She also states that the low tire warning came on. I take vehicle home (check engine light is now off)to find out I have a flat tire due to nails in tire, an issue that was not present at drop off. I will be looking for legal representation to resolve this issue! DO NOT BUY A CAT FROM THIS DEALER! Complete fraud! ******** will claim he has made repairs just to let the 30 day Buyers warranty expire! Mind you it is 4/27/23, six weeks after buying this vehicle and Ive had all these issues with dealer!

    Local BBB

    BBB of Los Angeles & Silicon Valley

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.