ComplaintsforBlueJeans Network
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Complaint Details
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Initial Complaint
03/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On January 20,2022 I signed up with *************. We had been using **** prior and on the recommendation of a friend tried bluejean. The connectivity was much poorer and I was not able to even have my screen on most of the time which limited my presentations greatly. We tried to resolve it with checking our wifi and moving location of computer which is not convenient. Nothing resolved it. We had never had issues with ****, and we did several tests of each room with **** alongside bluejean and it was consistent in outcome. No issues whatsoever with ****, while we had horrible connection with bluejean. We decided to cancel and called to cancel and asked for a prorated refund. We had used a month trying, and so expected a 10-11 month refund. They refused to pay anything, and I couldn't even speak to higher management. The decision makers hid behind the front people. In this day and she of business this is highly unprofessional and unfair. This company says by *******, and so gains some clout to its name. Unfortunately this instead reflects very poorly for *******, and lowers my respect for the head company. I even called ******* and the person I spoke with didn't know if bluejean. He was a very kind fellow and said he'd take my case to management, but I've heard nothing. Already I have friends who were going to switch to bluejean but now are staying with **** because of this. This is not how you build a business. I am merely asking for a refund for the time we will not be using, as we tried for a month. So a prorated refund of 10-11 months out of the year subscription is more than fair. ThankyouInitial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We cancelled our annual subscriptions in August 2021 and received a full refund for both charges, each were ******** We have recently received a new annual renewal charge ******* *** **** for ******** As of today, no credit has been issued. I do not know why we are still receiving credit card charges for a service we neither use nor want. They are abusing our credit card information and I believe they have fraudulent billing practices.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.