ComplaintsforOcean Nissan of San Juan Capistrano
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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 27, 2023, I turned in my Nissan Leaf lease ahead of the October lease-end date in order to lease a new Nissan Ariya. I signed the lease for the Ariya on that date. Nearly a month later, in August, I was billed for both the Ariya lease and for the Leaf lease, though I no longer owned the Leaf. When I called Nissan Corporate, they said this is because the San **** Capistrano dealership failed to send in the required paperwork and lease payoff amount. After I notified the dealership of this, they sent a check to Nissan Corporate for two months worth of lease payments (approximately $870). However, when I still had not received a refund for the $435.92 I was billed, I called Nissan Corporate and they said there was no refund on the account because the dealership was supposed to send in three payments, not two. I called the dealership again on October 13 and was told someone would look into this. Its been 10 days and I still have not received any resolution. This should not be complicated, and it should not be up to me to coordinate communication between the dealership and Nissan Corporate. In sum, after being billed for a lease payment on a car I no longer owned, I have been waiting over two months for a refund with no assurances it is coming. The customer service has been severely lacking.
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Contact Information
33555 Camino Capistrano
San Juan Capistrano, CA 92675-4846
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.