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ComplaintsforMoeller Bros Body Shop, Inc.
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Complaint Details
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Initial Complaint
10/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
************ Was supposed to fix my vehicle from an accident that was filled under an insurance claim ( ****** insurance). The body shop performed the work but very poorly. aftermarket parts were used that dont match up correctly, they do not stay attached on the vehicle, the paint looks to be touched up very poorly, and defective parts were installed. I spoke to ********************* who claimed to be the guy in charge. *************** assured me *********** auto body would get on it, and a rental vehicle would be provided. I never got a call I had to reach out I spoke to ***** who was handling my claim originally but he had always been poor at communicating. After a few weeks went by I reached out again trying to get ahold of *************** but was never successful I eventually got his email. I emailed *************** twice and didnt get a ******** until a month later. Mr.******* ******** was We have fender and bumper retainer here at shop now.We are still waiting on replacement headlight.If you want us to do the fender now we can do it next week?let me know Thanks ********************* I agreed to this and did not get a ******** I again emailed for a second time to this date **************** has not responded. I went as far as going to the shop where a guy at the front desk said he would leave a not and have someone get back to me. Again to this date I have not heard back.Business response
10/18/2023
Good afternoon sir,
We are sorry your experience with our former employee, ***** was unsatisfactory. As our owner, ********************* stated; we will make this right. We have previously scheduled you in and ordered parts to remedy the issues you are having with the repair, but the vehicle has not been dropped off. Please contact us immediately via phone so we can schedule your drop off date and confirm parts availability.
Our number is ************ and our email that reaches all staff members is ************************************ Any staff member can schedule you in for the repairs. ********************* will also reach out to you directly via phone.
Best,
Moeller Bros.
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Contact Information
539 Lewelling Blvd
San Leandro, CA 94579-1802
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.