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Find a Location

US Shipmate LLC has 1 locations, listed below.

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    Business ProfileforUS Shipmate LLC

    Auto Transportation

    At-a-glance

    Customer Reviews

    1.7/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2435 Longview Dr, San Leandro, CA 94577
    BBB File Opened:
    2/11/2024

    Customer Complaints

    11 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/03/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    US Shipmate LLC demanded $175. Deposit to ship my Jeep. They never performed the service and the contract signed states the deposit is refundable. They refuse to return my money. They tried to charge twice the amount quoted and said the driver couldnt come. They lied and are deceitful and I want my $175 deposit refunded as stated in their contract.
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Fredy M

    1 star

    07/04/2024

    Stay away from us sshipmate the broker make you sign an contract for ***** low cost then.when the driver pick up the vehicle. They try to charge more money they said if you don't pay. The driver will put the car in a storage. I had to call the police to make an report. *** called ****. And ***** They are terrible.

    US Shipmate LLC Response

    07/05/2024

    Have we served you ? Our system is unable to find any order under your name. Are you sure you have the right company you are putting this review on ? 

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