Business ProfileforCultured Marble Products

January 20, 2022 our GC recommended using this company to custom poor and install cultured marble slabs and shower pan in my master bathroom. January 31, 2022, the shower pan and drain were installed, however the drain was installed crooked and per the company it's more of a cosmetic issue. February 4, 2022, they attempted to install my shower panels however the installers measured incorrectly and a new slab had to be poured and my installation date was pushed out another 5 days. February 9, 2022 the installer arrived and installed my panels. I noticed they kept looking at the edges but didn't say anything about the defect they noticed. February 10, 2022, I called the main office and left a message regarding my findings what remedy is going to take place. February 16, 2022, the office lady calls to collect payment. I stop the converstation and state I left a message almost 1 week ago and I have been waiting for your remedy for the damaged panels that were installed. She spoke with her manager and offered two days 02/23/22 or 02/28/22 for the installers to come out and "buff out" the air bubbles or unmixed product. I chose 02/28/22 since my husband is home on Mondays.February 28, 2022, the installers arrived and stated there isn't anything they can do but pour new panels and reinstall them. The amount of work needed to be done on both panels will take more time then reinstalling new ones. The installers were going to relay the information to the office since they open at 9:00 am. I have lost faith in this company, we are being taken advantage of and not being provided the services we set up for. The only option left if to refund my $1800.00 deposit and remove these damaged shower panels or call it even and I will have to overcome the horrible outcome.