ComplaintsforSparktec Motorsports

• Initial Complaint

  06/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I recently bought a set of rims from this company back around the first or 2nd week in May of 2024 through ****. They shipped me the wrong rims. The rims had to be shipped back before June 11th. I shipped back the rims on May the 29th. They received and signed for my return on June the 4th and I have proof from the shipping company of that delivery to this company. After e-mailing them back and forth for about 2 weeks they stopped responding to me. Then on June 17th i received an e-mail from **** stating that I did not return the rims before June 11th due date and that my refund was denied. which is completely false, and I have proof.

  

  Business response

  06/19/2024

  Wheels were purchased on our **** store with free returns. Return label was provided to you but wheels were never shipped back as shown on return tracking. In fact, **** has auto refunds once tracking shows delivered but **** closed and denied your refund due to wheels never being shipped back. If you did ship the wheels back as you claim, an auto refund would have been forced by ****.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I pictures of product from this company and never received a product in a time and manner and they are refusing to return the product and give me a full refund.

  

  Business response

  05/22/2024

  We have looked into your order and see that this was purchased from our **** store which has free 30 day returns which as of today, there has been no return initiated by you.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On February 5th 2024 I purchased a PRL motorsports exhaust from this company. As of today February 8th 2024 they emailed me saying they do not have the product that their was an inventory issue. I Stated that I would wait until it is back in stock to receive this item. They then stated that they may have shipped it to somebody else. They then stated that they have no eta on the product and may never get it again. I then told them I can wait to which they replied well we dont want to hold on to your money. They then told me they cannot get the part since Im ********** it is illegal. I asked them why it was listed and they said theyre lister listed the wrong part. I asked them if they could get the exhaust for me to which they replied this time with no we cannot fulfill this order. They offered for me to buy this exhaust at distributor price of 660$. I paid ***** on **** for this part from them. They will not pay for the part that they listed and they sold me. They will take my 660$ for me to buy one though. This is not good business practice.

  

  Business response

  02/14/2024

  We notified customer immediately of issue with order as our catalog was incorrect and listed the incorrect product and part number with incorrect pricing. Refunded immediately. Not sure what the complaint is for as customer is trying to take advantage of a pricing glitch and demanding a $1000 part for $10.

  Customer response

  02/19/2024

   
  Complaint: 21261556
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 7/15/23 I purchased to brake calipers online from Sparktec Motorsports. They shipped and I recieved 2 defective parts. They said they would allow me to return them for a refund. I returned them via ***** and they sent another two brake calipers after telling me they would refund my money. I sent back the second set sipping info attached. They received the second set (see ***** tracking) that was shipped dirrectly back to their supplier. I have tried to contact them for my refund and the do not respond. They have had my money and their returned parts for over a month now. I would like my refund.

  

  Business response

  11/08/2023

  Replacement order was sent free of charge to customer. Customer states second unit was defective as well but has been confirmed by manufacturer that there is zero issues with the calipers after testing and is a install error. Warranty has been denied by manufacturer.

  Customer response

  11/08/2023

   
  Complaint: 20840296
  
  I am rejecting this response because:

  This response is false. 

  sparktec motorspoerts sent me a shipping label for these parts to be sent back to their supplier. Sparktec Motorsports received a credit/refund for the defective calipers that I sent back to their supplier.   I followed sparktec motorsport's instruction and they did not send my refund. I did confirm with sparktec motorsport's supplier (*******) that they did receive the parts and credited sparktec motorsports. 
  
  Sincerely,
  
  ***********************

  

  Business response

  11/15/2023

  Shipping label was sent to you for the original calipers you ordered which you claimed were defective. We had ************ were sent out to you directly from Powerstop which you confirmed receiving. You then sent out the replacements back to Powerstop with no explanation which Powerstop has denied the return as they were installed incorrectly. In fact, original calipers you sent back were 100% tested working as well per Powerstop.

  Customer response

  11/15/2023

   
  Complaint: 20840296
  
  I am rejecting this response because:

  sparktec did not send a replacement nor did they issue a refund. Their intent was to not send what I paid for and keep my money. It is clear.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Item purchased and received in same condition as was returned for for refund. $1040.00. False damage manipulated onto merchandise after arrival at return facility/business in order to justify 50% reduction of total refund. Case in process. Awaiting reply.

  

  Business response

  09/27/2023

  Looks like this order was placed on ***** You were refunded in accordance with **** return policy and all photos of damage/use of item was given to you at time of partial refund. The issue here appears to be your false return reason to generate a free return label when item you received is exactly as described in listing. Refund should have been $0 but due to your false return reason, we are forced to issue a refund of 50% minimum.

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very purposely misleading **** listing with no attempt or intent to correct . Several feedback states the same problem. Seller should make it clear what they are selling. Tried to resolve with no help and ask for a return with no response.

  

  Business response

  07/19/2023

  Customer states order was placed through our **** store which has 30 days free returns. Customer has not initiated any return through ****'s return center.

  Customer response

  07/19/2023

   
  Complaint: 20327854
  
  I am rejecting this response because: I stated in the complaint I had ask for what they require in the listing in order to return and did not receive anything nor a reply to that. I ask that the listing be correct to state the fact that  the listing is for one item only and not two which most are sold. The listing is very misleading and if you read feedback Im not the only one thats complained and yet nothing has been changed in the listings.. 

   

  *****************************

   

  
  Sincerely,
  
  *****************************

  

  Business response

  07/19/2023

  Two orders were placed by you for two individual rotors. Clearly shown in our photos and description. Nowhere in listing or photos does it show a pair. Just because another seller is selling them as pair does not mean we are. A quick search on **** clearly shows sellers selling both pairs, singles and sets of 4:

  *************************************************&kw=dba%20rotors&mkcid=1&mkrid=711-53200-19255-0&toolid=20004

  **** is aware of your complaint as well as has removed your negative feedback due to your false claims and asking for more then described in listing. Had we advertised it as a pair, this would be our error, but we did not. You are more then welcome to return the rotors as we offer a free 30 day return policy.
  

   

   

  Customer response

  07/19/2023

   
  Complaint: 20327854
  
  I am rejecting this response because: I messaged Before ordering asking about these and then ordered one of each front and rear and still was not told that it was only one nor ask about it or confirmed that was all I wanted. Very purposely misleading. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased some threaded rod through this company never received item in the mail and they did not want to make it right weather through refund sending another product or is simply filing a claim through the **** in which they claim that they shipped

  

  Business response

  06/08/2023

  Order was placed through ***** if order was not received, please open an item not received case on **** to follow buyer guidelines as tracking shows item was delivered.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased some wheel from sparktec march 26.and didnt hesitate to order from this particular company being it states that there was 100% return no questions asked. Asked a few question prior to purchase and received very quick responses. Once I received the wheels I read the box and it stated to check figment before mounting the tires. I did as stated seen they did not fit, I quickly messaged seller back to notify him. He quickly responded back but never asked for me to return them. So I later asked him how I was to go about returning the wheels and know I can not get him to respond. I have sent at least 4 different messages and still no answer. Then went to th web page to try and contact someone else. But there is just a lot lace to leave a message and no number. Although I did sent message there also but no response there either. Would like to get this resolved as quickly as possible. I didnt for get to mention you have to return before 30 days. Thank you hope to hear something soon.

  

  Business response

  04/12/2023

  We have zero idea who you are or what you purchased from us. Please reach out to ******************************* so we can set up a return as requested.

• Initial Complaint

  10/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a rim from this company on their online store on ***** I waited a week no response from this store about any tracking information. So I finally emailed the customer service. Some one named ************** From this store emailed back giving excuses that warehouse was closed due to covid . And recommend that I just should cancel my order. Because he had no idea whe. They would be able to ship the item. I then asked him , if they physically have the item in stick. He told me yes they due. So I told him I will wait. So another week and half goes bye , no response. So I filed a complaint with *****. Couple days later. They provide me a bogus tracking number , saying it would be delivered to my house on October 15, 2022. We'll I never received it. Tracking information said it was delivered to some mail room front desk... But not my house. I contacted the **** customer service talk to agent. Agent tells me that tracking number for my package was delivered to a different address and the weight was of package shows a small box that weighed less then 5 lbs. My item I ordered was a 18" rim that weighs over 30lbs. So not only did this seller purposely send my package to wrong address, they also didn't even send the real item, but a bogus item. To lie to **** to cover there ***** on ***** I emailed the seller to provide a physical receipt that's shows my address on it and tge weight of package. Seller blocks me and no response.

  

  Business response

  10/19/2022

  Purchase was made through ***** Item was unavailable to ship and customer notified us to ship when available. Order was shipped and tracking was added to customer's order status page. Tracking shows order was delivered but if order was not received, customer can easily open a item not received case on **** and we can file a claim and issue refund if needed. However, no case has been open by buyer as of this date.

• Initial Complaint

  02/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  August 29,2021 my son purchased A ***** V8 HEI Race Dist from Sparktec Motorsports in CA. He returned it on Sept 10, 2021 to the address on the parcel he received it from Sparktec Motorsports **********, **. I emailed CA in October and recived this response "we do have a distributor in ******** however i do not see any credit on their end that this was returned. I will reach out to them monday" ***** Sparktecmotorsports.com **** store: stores.ebay.com/sparktec-motors From: MEDocter <**********************>Sent: Friday, October 15, 2021 1:56 PM To: ************** <*******************************>Subject: RE: Inquiry Form Submission (Inquiry #****) We mailed it to the address on the outside of the package. Do you have a shipping facility in ********?From: **************Sent: Friday, October 15, 2021 12:51 PM To: MEDocter Subject: Re: Inquiry Form Submission (Inquiry #****)We are located in **********, receipt shows it was shipped to ********?Also, I contact them again in January of 2022 and this is what I am getting:From: **************Sent: Wednesday, February 2, 2022 2:48 PM To: MEDocter Subject: Re: Inquiry Form Submission (Inquiry #****) ******** is a distribution warehouse where our vendors may ship out of, we have no connection or contact with them so wouldn't know where it sent. I am now getting the run around from this company and I would like to get our money back. I have all the emails and paperwork from this event. I scanned and sent the paperwork from this event. If you need copies of the full emails, I can print and sent them to you.Thank You for your help in this matter.

  

  Business response

  02/09/2022

  We have been in contact with customer who provided a return tracking number that shows delivery to ********. We are located in ********** and have never authorized any return to be sent back to any address other then our location in **********. We cannot issue any refund until return has been received.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩