Business ProfileforAutocom Nissan East Bay

On May 24, I inquired with San Leandro Nissan (****************) about a vehicle. The salesman was very nice and helpful (his name was ******). At one point, in preparation for my appointment, he wanted to get the credit check started and asked me to provide my information. I asked if this would be a soft inquiry because I did not want an inquiry on my credit report, as I had not committed to buying the vehicle yet. ****** assured me that it would be a pre-approval soft inquiry (I have screenshots of him telling me this). Several minutes later, I got a credit alert that my credit report had been pulled by San Leandro Nissan and Golden One credit union. I asked ****** about this and he again assured me that it was a soft inquiry. A few days later, I pulled my own credit report and found that these inquiries were in fact hard inquiries, which have negatively impacted my credit score. I contacted Experian and they told me that San Leandro Nissan could delete the inquiries or send a letter of deletion to me. I contacted ****** on 5/26, 6/8, and 6/26 about fixing this issue and he assured me each time that they would fix it (again, I have screenshots of this). On 6/8 and 6/26, he even provided his managers information because he was the person who was authorized to delete the inquiries and I contacted his manager - ******** - on 6/8, 6/24, and 6/26 on two different numbers (on 6/26, my message was even marked as read). Unfortunately, I have not heard back from ******** and the inquiries have not been fixed. All I want from the business is for the two inquiries to be deleted from my credit report, and I was hoping this complaint would motivate them to do so, as I dont want to be the guy who is on Yelp and other sites making complaints. Again, all I want is for the two inquiries to be deleted since I was assured multiple times that they would be soft inquiries and not hit my credit report.