ComplaintsforAutocom Nissan East Bay

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On May 24, I inquired with San Leandro Nissan (****************) about a vehicle. The salesman was very nice and helpful (his name was ******). At one point, in preparation for my appointment, he wanted to get the credit check started and asked me to provide my information. I asked if this would be a soft inquiry because I did not want an inquiry on my credit report, as I had not committed to buying the vehicle yet. ****** assured me that it would be a pre-approval soft inquiry (I have screenshots of him telling me this). Several minutes later, I got a credit alert that my credit report had been pulled by San Leandro Nissan and Golden One credit union. I asked ****** about this and he again assured me that it was a soft inquiry. A few days later, I pulled my own credit report and found that these inquiries were in fact hard inquiries, which have negatively impacted my credit score. I contacted Experian and they told me that San Leandro Nissan could delete the inquiries or send a letter of deletion to me. I contacted ****** on 5/26, 6/8, and 6/26 about fixing this issue and he assured me each time that they would fix it (again, I have screenshots of this). On 6/8 and 6/26, he even provided his managers information because he was the person who was authorized to delete the inquiries and I contacted his manager - ******** - on 6/8, 6/24, and 6/26 on two different numbers (on 6/26, my message was even marked as read). Unfortunately, I have not heard back from ******** and the inquiries have not been fixed. All I want from the business is for the two inquiries to be deleted from my credit report, and I was hoping this complaint would motivate them to do so, as I dont want to be the guy who is on Yelp and other sites making complaints. Again, all I want is for the two inquiries to be deleted since I was assured multiple times that they would be soft inquiries and not hit my credit report.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 1/2/24 @ 443p, I received a text confirmation: reserved for service on 1/4/24 930a at San Leandro Nissan.On 1/4/24 @ 735a, the tow truck arrived.@ 801a, I called the dealership to let them know the tow truck was on the way @ 827a, the tow truck driver called me to tell me the dealership instructed him to take the vehicle across the street, he had given them the key and my information.@ 320p I called the dealership because I had not heard from anyone. I spoke with ******, who said they received my car; he had the key. He said they would look at the car the next day or the day after. He said we have to do a diagnostic because it was towed in, we only do those Monday through Friday. if you do not do diagnostics on the weekend, what does that mean exactly for my car? When my appointment was scheduled for Thursday. ****** replied we would look at it on Friday. I thought today was Wednesday.On 1/5/, 1/6, & 1/8 I did not hear from Nissan. On 1/7/24 dealership closed On 1/9/24, I called Nissan 5 times at before ****** answered. He told me he would call me back @254p I called back because I had not heard from ******. I could not reach him. I called 8 times. I finally got ****** to try to tell me something. He said I was not in the system. I asked how that could be. I had a 930a appointment on 1/4/04, and my car was towed there. He asked if it could be under a different name or number. He said he could not help me if I was not in the system. I called back and got *******; I explained the situation and asked to speak with a manager. She transferred me to the manager's voicemail. I hung up. I called again. She asked for my name and phone number and said I was not in the system. She said she works for ******** and when Nissan does not answer, it rings to ******** I begged her to help me and. After 8 minutes, she got ****** on the phone. ****** said my car was there and that he made sure the part was there. He would have *** put me in the system, go across the street to get my car, and give me a call. @406p *** called and asked me to describe my vehicle. I did. He replied this is not your car. This is an Altima. *** asked that he notify me once he located my vehicle. I did not hear from him. On 1/10/24, at about 915a, I arrived at Nissan unannounced. I asked for a manager and was told he would be in around 10 a.m. I said I needed to speak with someone in charge regarding my vehicle. ****** was sitting at a desk, and the young man said this is ******. Maybe he can help you. I replied Oh, Hi, ******, I am ****************************** eyes got big, and he looked like oh no. I have called you repeatedly, and each time you tell me that you would call me back, you have yet to do so. I asked where my vehicle was and what was wrong with it. ****** replied your vehicle is here. We have been really short-staffed; its just me doing everything, the work of three people. *** worked here, then left and came back. He is new and learning things again. I gave your information to him. I know this is not your problem, but that is what happened. The tow truck driver took your vehicle to the wrong place, that is why we could not find it. I replied that when the tow truck driver was instructed to take my vehicle elsewhere, he called me and informed me. I called and spoke with you; you said the tow truck driver delivered the vehicle, and you had the note with my name, two phone numbers, and my car key. Please stop with all of the excuses. My car has been here for six days with no communication at all. ******, I gave everything to ***, and he will be here shortly. *** arrives at the desk and introduces himself. He said he was new and just got my information yesterday. The tow truck driver delivered your vehicle to the wrong place, and they do that all the time. the battery was not working on the remote, so it took some time to find it. I asked when I would know what was going on with my car. He said I put it in as a priority; I dont know when they will get to it.

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was making a loud noise after hitting a pothole, I scheduled an appt with the services center for the following morning after work. I took my car in on 6/29 at 8:30 in the morning. At around 3pm that day I called for an update because I had t been provided with one & was told I would get a call by the end of the day to get the car, that never happened, I received a call the following day after I called the number and was unable to get through the day before, from ********************* staying my car was being totaled because I hit something, I said yes, I hit a pothole, he said well it damaged the transmission, insurance claim was filed and Nissan was supposed fix the car, I pay $**** deductible & insurance covers the rest. They had the car for over a month. I get a call stating the car is finished but they are waiting on payment, fast forward to three days later he calls me saying I can get the car and I come get the car, I immediately go get my car. ********************* told me the car is running smooth, they fixed some recalls I had on the car as well. Not even an hour later I called ********************* to tell him I still heard the noise, he didnt call back, I called him back both times left messages, he returned my call on Monday. We played phone tag, the end call was I could bring car back in. Tuesday morning after work I went to get car and drove it down to shop. ** told later that morning that I hit something in my car and would need to open another claim. I absolutely never hit anything else in that car from the initial pothole. I am ****% sure I did not hit anything in the last car. I didnt even drive the vehicle after 8/9, because I purchased another vehicle because I have little children in my house that need a reliable car and not a car that is having issues and making a noise that a shop told me they fixed and is now accusing me of hitting something further when there is absolutely no way.

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