ComplaintsforBikinishe
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Complaint Details
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Initial Complaint
12/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
company "************ department" sent me 2 pairs of gloves that I did not order.Initial Complaint
01/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After reading that items will be received in 5-7 business days, I still have not received my items. When searching the website online, a 'this site cannot be reached' error popped up. After attempting to search for other ways to reach the website, including my email sent with my ordered items and tracking, I still received the same error. An impossible site to reach again and still, no items received.Initial Complaint
01/13/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made a purchase on January 4th, since then the company's website has been down and I have not received the products purchased or an email indicating order status.Initial Complaint
07/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 7/1/22 I paid $29.85 for a bikini that is too skimpy. On 7/15/22 I emailed the company asking for a refund. They emailed me suggesting I regift it and have not provided return instructions after two further emails. I want my money back. Order #******Initial Complaint
04/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On April 8 I ordered a bathing suit cover up for $35.25 from *****************. I received a confirmation email with my order number (#******) and a link to my order and updates. For a couple days the link worked and told me my order was being prepared. The last update was on April 11. After the, the link no longer showed my order-it just brought me to the website. I can find no way to track or find my order. I emailed customer service and requested a refund, as I have not received the order (4/17/2022). I have received nothing from the company. I want either the product or my money back and would appreciate your help.Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Oh Jan 11th of this year I placed an order for two swimsuits, only after thoroughly reading their return policy. I wasnt certain of my size since having a baby and I wanted to make sure they were returnable if they didnt fit. They arrived and just dont fit probably, so I sent them a customer service email requesting a return (as directed on their website). Stickers are all intact and suits are in original packaging. No reply. I wanted to make sure they had received the email so I sent a new message requesting return using their message box on their contact page. No reply. Its now getting to the point where the return window will be closed before I ever hear back. I would have been okay with an exchange but now I dont want to work with this company and would like a full refund/ return label. Thank you for your help.Business response
02/12/2022
Hi ******,
Thanks for contacting with Bikinishe and sorry for any inconvenience this may have caused.
Please note that we did receive your emails on 21st and 25th of Jan and replied at the same time, maybe you missed the mails or the mails were into the junk folder.
Now we are rending the return instruction here and cc to your email address, please follow the steps to make a return. However, if you change your mind and no longer want to return, we would like to offer a 30% discount for your next purchase:
1st: Please refer to the return shipping address as below:
Receiver(RMA): *************************************************************************************************************** 90606
2nd: Return tracking number or proof of postage is mandatory. Do please keep it and inform us the tracking number via this E-mail when you make a return. We are not responsible for any loss of the return package during the transit.
3rd: items should be in their original condition, unworn, unwashed, with original tags and the ***** protective strips intact.
Refund Notice: The refund of return items will be credited to your original payment account. If your original payment account doesnt work, please inform us at once.
Any query, please do not hesitate to contact us!
Regards,
Bikinishe
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Contact Information
1937 Davis St Ste E
San Leandro, CA 94577
Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.