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ComplaintsforZo Sana Shop
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a jeersey from this store online on 6/9/2022. In the amount of $75.94. There websites states most items s*** within 10 bussiness day. I began to message them on 6/16/22 to find out why I have not recieved tracking number. In which the response was we will send tracking number when it is updated. Again i emailed on 6/29/22 asking about my purcahse. No response. On 7/1/22 I emailed again this was my 3rd attempt. I informed them I wouldm be contacting my credit card company to dispute charge since I was getting no where with the merchant. I heard nothing from them and contacted my credit card to dispute charge on 7/1/22. I got a response on 7/3 from merchant with tracking number which shows tracking up untill 7/1/22 in new york. This item was a gift and after not get a response for merchant i disputed charger and purcahsed item somewhere else. My credit has just stated that ******** says item was delivered so the charge is valid. Im very disappointed with my credit card for this but now I need the mercahnt to pay the amout as i should not be responsible for an item I never recieved. Also they did not communicte with me and answer my emails which made me believe it was a scam.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.