Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 01/03/23 Paid: $714.96 The business committed to: change the filters in the reverse osmosis system and charge the bladder so it would be usable. During installation of the filters we asked for an estimate for a repair of a broken valve to turn the water back on to the system (I broke the valve turning the water off all the way after I had a leak in my kitchen after they turned the water back on the first time they came to the house). That repair was going to cost over $700 which was not in my budget so I told the technician to just charge me for what he did and I handed him my card. The dispute is: the business did not complete the job desired because the unit is still not usable as the bladder never pressurized back to the point it will push out water. Additionally, they charged me for work that was not completed as I was charged over $700 from the estimate for the work that I told him not to do because I couldn't afford it. I gave him my card and he ran the payment without me knowing the total. When he left I was told it would take a day or so for the bladder to pressurize so I could use it and I didn't realize until I checked my bank statement how much I was charged. I called and questioned the amount and was told that it was the charge for the trips to do the work. I asked for an invoice and was provided the one attached. Other than shutting off and turning the water back on nothing listed on that invoice was done. The business will not even talk with me about the situation and in the meantime I don't have a working reverse osmosis system and I am out $714.96 and I survive on only social security and that is only $1,200 a month. $714.96 is a little steep to charge to change the filters on a reverse osmosis system. Invoice number: 45810490 If possible my perfect resolution would be for them to come back and finish the work that they started and receive a refund for the work I was charged for that was not done and only pay for a filter change as requested in the first place.

  

  Business Response

  Date: 03/29/2023

  Dear Mr P****,

   

  Thank you for sharing your feedback with Wighton’s. After reviewing your account, we were able to identify our technician had provided an estimate at the time of work. We were able to accommodate all of your request and made multiple visits to your home to correct and resolve your reverse osmosis issue. Internally, we will work to address any processes that caused any miscommunication in your experience and are committed to improving our services to you. 

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LETTER I SENT - NO REPLY - November 2, 2022 Wighton’s Plumbing & Heating *** ***** Road San Luis Obispo, CA 93401 Re: Invoice 40013203 To the owner: I called your office asking that a tall toilet be installed at 157 Watering Place in Templeton. I explained to your installer that my son had his leg amputated and I needed something much taller than the toilet already here. I didn’t ask for a “comfort height - I asked for a ‘tall’ toilet which they have at Home Depot and I would have gladly purchased one but your installer said he’d get a toilet from your ‘warehouse.’ From Kohler: “Tall height offers seating 2-1/2" higher than Comfort Height® for enhanced comfort, ease of sitting and standing, and gracious accessibility.” (Sold at Home Depot for $279. Did you really charge $550 to install a toilet? The toilet installed is only 2-1/2” taller than the one that was there. I didn’t need just a new toilet - I needed one that my son could easily get up and down from - a tall toilet. I am a single mother who cannot afford to pay $850.00 for a toilet that I did not ask for so at this point, please send me a refund of $200 for a toilet I did not ask for. I had to go out and purchase a riser so he can use the toilet you installed. Thank you. Sincerely, B**** ********

  

  Business Response

  Date: 03/29/2023

  Dear Ms. J********,

  Thank you for sharing your feedback. After reviewing your account we were able to identify that our Plumbing Manager was actively working with you to correct any issues and provide the best services possible. It was noted that you requested an ADA height toilet. It was never mentioned that a Specialty toilet was requested which is higher than a handicap toilet. Comfort height is ADA compliant according to the Universal Plumbing Code. Consequently, the toilet you want to purchase is 16.5” from the floor to the rim of the toilet. The Pro-Flo toilet we installed is higher at 17” from floor to rim. Had you specifically ordered the Kohler Gleam Chair Height toilet, we would have installed it however, it would have been a ½” inch lower than the one we installed, and you would have still needed the extension. The great thing about Wighton’s is that we are a “Flat rate” company, meaning that we charge by the job not by the hour, regardless if it takes 2 hours or 4 hours to complete the install. Our price stays the same. Here at Wighton’s we have strong family values. With that being said a credit in the amount of $200.00 was submitted to you in hopes that we will continue to earn your trust and always provide comfort you and your family deserve.