Additional Information for Patio Pacific (PetDoors.com & EnduraFlap.com)

• Customer Support, Customer Service Representative
• Mr. Nick Pullano, General Manager

Principal

• Mr. Nick Pullano, General Manager

Customer Contact

• Customer Support, Customer Service Representative
• Mr. Nick Pullano, General Manager

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• If you are not satisfied with your purchase for any reason, please call PetDoors.com for a Return Merchandise Authorization number (RMA number) within 30 days of receipt for a full refund less original shipping charges. We will use the RMA number to ensure your return is processed correctly. We expect returned goods to be in original, resalable condition. We process returns Tuesday through Friday except for holidays and generally expect that returns are processed by the next processing day after receipt.
  The return period is extended to 90 days for any product that is based upon the Endura Flap™ and for all Plexidor and High Tech Pet products.
  Product that is returned missing parts, with weather-strip attached, scratched "used" flaps and so on may be refused for return or the return amount may be reduced by the labor and parts needed to make the product like new. If we need to refurbish your returned product, your refund may be delayed.
  Some manufacturers have more stringent return policies which we are required to follow. These are identified in the warranty information for each manufacturer. Please understand that we are bound by these requirements. We also have a "Restocking Fees" page that may be accessed from all category pages that identifies those companies that impose restocking or other fees which we must pass on.
  Please note that you may not return an item that has been built 'custom' for you. Nor may you return a pet door that has been obviously installed or used by your pets.
  In a case where PetDoors.com has not charged ground shipping on the product, the original shipping charge will be deducted from the refund in case of a return.
  Call us at (800) 826-2871 for help before you decide to give up on your pet door. There are many tips, tricks and techniques that we can help you with to get a satisfactory result to an installation problem. Or you can email your question to [email protected]