ComplaintsforAEE SOLAR, Inc.
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My name is L****** ******. I am executive assistant to Mr. M****** ******. Mr. D***** asked me to reach out to the company regarding an item he bought from the company he would like to return. He spent over $4,000 on this item and I have been trying to help him for the past month to return this. I have sent emails to customer support with no returning emails from them. I was placed on hold for over 30 minutes today and was told they would contact me back because the person in charge of the returns was “not clocked in yet”. I don’t understand how hard it is to make a return? It wouldn’t be a big deal if I did not see scam reviews about this company online and if this untouched, unopened item did not cost over $4,000. They kept giving me different phone numbers to call that lead me to leaving voicemails. I think at this point the company is a scam. Was also given different case numbers and the four different customer representative I have spoken with have all ask different questions regarding the same issue. I told them if the issue was not resolved today I would contact BBB. Still not resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.