ComplaintsforUntamed Petals By Amanda Judge
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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered from their website (a $200 item) that NOWHERE on the item or in the cart, did it say the item was final sale. Now they will not let me return the earrings I purchased. They are unbelievably heavy and expensive. They are refusing to return my item due to "final sale." If an item is final sale, it should be marked as such.Business response
11/29/2023
As explained to you by our customer service team you shopped during our Black Friday/Cyber Monday sale where the item you purchased was clearly marked as final sale in 3 places. 1. On the product page, 2. In the cart, and 3. In the return policies page that you had to check that you "agreed and understood" at checkout before processing the order.
We understand it can be hard to shop online but we do make it very clear during our sales when items are deeply discounted and low inventory or last call - they are final sale.
I am showing our team offered to make an exception for you and provide you with a store credit to help you find something more suitable. We would still be more than happy to make this exception for you.
As a small business we do stand by our policies to be fair to all customers but given your dissatisfaction we are trying to make a fair exception for you.
Thank you,
A***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.