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ComplaintsforVeterinary Specialty Hospital
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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 3rd I take my dog into the hospital because she was attacked by another dog, the amount they were charging was a lot at that time and I didn't have all the money to pay, I had $400 in cash and my brother borrow me $160, so I pay with some cash and card. After couple of hours the other dog owner contact me offering to pay the bills which was $1673. I gave her the hospital info and she pay directly to them, I was expected to get my money back immediately since it was cash and of course didn't happen. They told me that I have to wait 3 - 4 weeks to the corporate office to send me a check back and it's been almost 7 weeks and every time I called they said the check was mailed but I haven't receive anything. They refund to my brother's card but the money I gave them in cash I'm still waiting to have it.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.