Business ProfileforToday's Friendly Flooring

I had them install my flooring last year, it was beautiful work and I left a glowing review. One year later and my floor in the kitchen is starting to lift and buckle. August 8,2022 left a message at the office for ***** to call me to get it fixed, he did not return my call. I called again on August 13,2022 and left a message with the sales girl in office and received no response. August 15,2022 I texted ***** about not getting a call back he said he would have ***** get a hold of me and put me on the schedule in two weeks. I had to text again on Sept 2 as I had not heard from *****. She did finally call me Sept 3 left a message, I tried to all her back immediately and she did not return my call me back. I called the next week again and still no return call. Sept 17, I texted ***** again, not very please try and told him it was unacceptable that I didn't get a call back and it had been a month since I brought attention to the issue of the floor. He never responded to me but I did get a call from ***** on Sept 18 she set it up for them to come take care of my floors on Wed Sept 21, she let me know Wednesday when they were supposed to be showing up that they wouldn't be able to come and could they come Saturday between ****. I said they could come at 9, I had plans Saturday. She said she would confirm and get back to me, she never did. I texted Saturday morning at 8 am to confirm and she said it wouldn't be at 9 but hopefully by 11. I asked her to ha e ******************* me because this is unacceptable and over a month since I've brought this to their attention. She never responded. Beware of using this company as they do not uphold their warranty and they don't work with you in a timely fashion. Currently I have buckling floors that are now causing damage to me cabinets!