Business ProfileforSewing Machines Plus

I bought a Baby Lock sewing machine from Sewingmachinesplus.com, after testing it out in a local store. The sale went smoothly, no surprise. The problem came when I found that the machine was problematic on several of the most important things, related to the stitching, function, and overall sewing experience. I was stopped cold with my sewing projects. I spoke numerous times with a service person at the business. They told me to use better thread, and gave me tips about setting the tension, etc. I followed all of their advice, with zero results, leaving me with what I consider a lemon. I registered it upon purchase, so it was warranted. I spent almost $100 to ship and insure it to them, and I still have a non-functioning machine. Upon receiving it back, I asked what the problem was, and they said they had to adjust the timing. (Why should that be for a brand new machine?) I wanted them to service it so that it worked. When I asked the guy at Sewingmachinesplus,com about my taking it to a local vendor for repair, he said that they would not likely work on it unless I bought it there. When I called Baby Lock, I was told that, per contract with Baby Lock, vendors who sell Baby Locks are required to service their machines. Then, if they determined that it needed more work, they should then ship it (at my cost again) to Baby Lock. I have over 50 years of sewing machine experience, and have sewn on many machines. I have never spent this much money on a machine, and never had such a terrible experience from a seller. I do not feel they have handled my case to any kind of satisfaction. Its been nothing but headaches, leaving me with no sewing machine to use, and I am out of over $1,300. I DO NOT recommend buying a machine online, particularly from Sewingmachinesplus.com! Buyer beware!