ComplaintsforCID Rhino Linings & Truck Accessories
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Truck was dropped off on 5/29/24 with following services to be performed 1) ride height adjustment quoted $145 2) trim front bumper and valance to clear tires and remove rear mud flaps quoted $290 3) install brand new tires customer supplied quoted ******* alignment $135 5) install kryptonite upper control arms $1081 following pick up on 6/13/24 I noticed that my truck was hitting when turning it was hitting a lot just just little rubbing I was concerned and decided to take it to a close by suspension shop being very careful not to turn too much for it not to hit by this point I realized that my brand new $500 dollar tire right passenger side had already been damaged as APA racing took my truck for inspection they found the issue to be 2 broken torsion bar bolts something CID was suppose to be adjusting/ working with I proceeded to go dealer to get replacement bolts APA installed them for me and told me I needed realignment of my vehicle also that all the modifications that were done to my vehicle were unnecessary because the ride height was incorrect from the beginning I proceeded to go directly to *** and took him the broken torsion bar bolts all that time ********** rep apologized and accepted that his tech had made a mistake and was offered a 2nd tire alignment for the moment until he could speak to a manager or supervisor that could approve something more 6/14/24 we scheduled the alignment for following Tuesday since this was a Friday after alignment and newe by shop since his alignment equipment was down I went back to shop to see if had spoken to somebody about the issues and what we could do to make it right said he would call me Tomorrow and so on I have proof receipts pictures of everything that was just said including audio file where he admits to fault the items that were damaged because of the shops negligence was right passenger tire front bumper and valance, inner mud/water guards, wheel well coverings my shop is currently and off road warehouseInitial Complaint
03/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
CiD Rhino Liner, ******** shop, formerly ********************** ruined my brand new GMC truck paint. *****, the manager showed me a truck bed liner in the showroom that he claimed the installer had completed which I found out later from the current business owner, ********* Cid Del *****, was a blantant lie. It was installed by the previous business owner. After completeion, the liner edges were jagged, peeling up, and there was overspray all over my brand new truck . The paint on my new truck was scraped up, gouged, peeled, grinded, and razored through. *****, the salesman acknowledged that it was a mess and stated the owner and other more experienced installers would redo everything and make it right. After another full day and waste of time, it was worse. They used filler to make lines straighter which is lifting immediately. They destroyed my paint even more, got overspray everywhere and scraped my paint off to remove overspray. ***** even scandalously tried covering a huge blob of liner overspray with his hand to hide it while I was inspecting my truck. They have ruined my new $80K truck paint. I spoke with the owner of CID, ********* Cid Del ***** about the disaster and damage. He stated that the installer had only 3 months of experience and did not know what he was doing. The salesman, ***** stated that he had 6 years with the company. ********* seamed very apologetic and claimed to be embarrassed about the damage at first and stated that he would pay for the costs to correct my damaged paint. He blamed the quality control on his employees. Quality control starts with the owner. I got estimates from 3 professional companies all stating that the paint was ruined. ********* now states that he would not pay for it. His compromise is to take it to another shop far away where his associates will attempt to correct all of the paint damage for a 3rd time within a budget of only $1000. This is an impossibility for this amount of damage according to professionals.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.