ComplaintsforOojo.com

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Booked a trip to ****** on Oojo with ************ ITA cancelled my return flight with no options. Oojo acknowledged that total trip cancellation was the only option and then proceeded to tell me they could create a voucher through their site for me to book another trip. Its been a week and lots of promises but no voucher and no refund even though the airline cancelled the trip. From now on I will only book directly with the airlines. Should have done more homework but the reviews on this site were positive. They encourage you to buy their flight protection in case you miss your connection or anything else that could happen but when the airline cancels the flight no help at all.

  

  Business response

  08/21/2024

  Esteemed Bureau,
  
  We thank you for bringing this complaint to our attention.
  We have looked through the issue and contacted the client.
  As per our internal records we may see that the reservation was affected by a major schedule change. 
  The schedule changes are initiated from the airline's side and we as a travel agency can not take control over them.
  We have contacted the airline and requested for their assistance on the possible actions for the ticket and are waiting for their response. 
  We are following up with the client and will update in case of a response from the airline's side. 
  
  Thank you 
  Kind Regards
  Rarity

  Customer response

  08/21/2024

   
  Complaint: 22167035
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer response

  08/21/2024

  The issue is not solved. The airline has only liked my message on ******** I have sent them all the detail and no answer. OOJO promised a voucher so I could purchase another flight but were going on 10 days and only promises and in the mean time my upgoing departure is worthless without a way home. 

  

  Business response

  08/22/2024

  Esteemed Bureau,
  
  We have reached the client informing that the airline authorized the refund on the following ticket. 
  We offered to the client a voucher for future use with our agency and are waiting for the client response. 
  If there is any issue with the provided resolution, we suggest the Customer to either reply to this ******************** complaint, or reply to the email sent by "*******************************" in order to have the issue further evaluated.  
  
  Thank you 
  Kind Regards
  Rarity

  Customer response

  08/22/2024

  I purchased trip protection from OOJO and they said they would take care of everything and even offer additional discounts but that has yet to materialize. I am attaching 2 screenshots of emails. While I am waiting to rebook a return flight or for the whole trip to be cancelled the prices are going up every day. What was going to be an affordable get away will now cost hundreds if not thousands more and I cant afford it.

  Customer response

  08/22/2024

   
  Complaint: 22167035
  
  I am rejecting this response because:
  I have not yet booked the flight. The voucher has been promised for the last 10 days and I still have not seen it. 
  Sincerely,
  
  *****************************

  

  Business response

  08/25/2024

  Esteemed Bureau,
  
  We have investigated this complaint from our side. 
  We have contacted the passenger and notified regarding the refund of the booking. ********* was looking initially for a voucher, however his decision changed and now he would like to receive a refund.
  We currently waiting for the client's confirmation regarding the refund.

  If there is any issue with the provided resolution, we suggest the Customer to either reply to this ******************** complaint, or reply to the email sent by "*******************************" in order to have the issue further evaluated. 
  
  Thank you 
  Kind Regards
  Rarity 

  Customer response

  08/26/2024

   
  Complaint: 22167035
  
  I am rejecting this response because:
  I never said I wanted a voucher that was what they offered. The promises kept coming and now I am waiting for the refund. Once I receive the refund I will be happy to change my response. They knew from the start that a refund was the only recourse but dragged their feet the whole way. 
  Sincerely,
  
  *****************************

  

  Business response

  09/04/2024

  Esteemed Bureau,
  
  We have already issued a full refund of the ticket cost: $1,552.6 to the original form of payment (CC ************7441). 
  The funds may take from 5 up to 14 business days to be reflected on your account, depending on your Bank.
  Passenger has agreed with the refund value and was already notified about the refund processing. 

  If there is any issue with the provided resolution, we suggest the Customer to either reply to this ******************** complaint, or reply to the email sent by ,,*******************************" in order to have the issue further evaluated. 
  
  Thank you 
  Kind regards
  Rarity 
  

  Customer response

  09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am still disputing the protection plan that should be refunded as well because the trip was cancelled by the airline. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a flight through Oojo, but due to an unforeseen medical emergency, I required surgery and could not fly on the original date. I immediately contacted Oojo to request a change in my flight. Despite providing medical documentation, the customer service representative offered only minimal assistance and insisted on a substantial fare difference, which is beyond my financial capacity, given the circumstances.Even after multiple follow-ups and requests for a full waiver of fees due to the emergency nature of the situation, Oojo only provided a partial waiver on the companys fees and informed me that I would still need to pay a significant fare difference. Additionally, there has been a lack of clarity on why further assistance cannot be provided, especially given that my request involves a health-related issue.I am seeking a full waiver of all fees related to the flight change, considering the medical emergency that caused my inability to fly on the original date. I also request a prompt resolution and clear communication regarding my options.Thank you for your attention to this matter.

  

  Business response

  08/17/2024

  Esteemed Bureau,

  We contacted the customer and advised on the reason fare difference can not be waived. Should the customer have any additional questions, please refer them to *******************************

  Thank you for bringing this matter to our attention!

   

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 27, *********************************************** regards to my flight schedule change from the airline and becuase it was increasing my delayed hours OJJO agent offered me three options; refund back to original method, refund in the voucher and reschedule the flight. I have chosen to get a refund back to my original payment and in total we have had two bookings for different passengers they have confirmed the refund for another booking made by us on the very next day but unfortunately it has been 20 days and I am still waiting from airline to respond to my agent (OJJO). I am tired of calling OJJO every single day to get an update on my refund status from airline and they are kept telling me they are still waiting. I strongly believe that if airline can respond for my another booking on a very next day why they are taking so long to response on my booking for 20 days and counting. I need immediate assistance in order to hold accountable to OJJO for their business practices because they have charged my money and they should be accountable for my refund to get if from the Airline. I have not made any voulntary changes to my ticket since it was caused by Airline they should be liable to refund my money. I really need immediate assistance to escalate this to Airline and **** both to resolve this in a timely manner, ****'s website does mention that average wait time on simliar issues could take ***** days but it has been 20 days already and I am still waiting. Also I have called many times to ojjo customer service, emailed them about resolving this issue but I strongly belive that they are not reacting to my issue if they need to reach out to airline it is their responsblity to do so.I am looking forward to hearing back from you in a timely manner, Best,

  

  Business response

  08/16/2024

  Esteemed Bureau,
  
  We have investigated the case and would like to provide our explanation.
  
  Firstly, the schedule changes that affected this reservation were made by the airline, and as such, we are not responsible for the inconvenience
  caused to the passenger. 
  Nevertheless, we have assisted the passenger from the outset regarding this issue.
  Additionally, the reservation was altered by 4 hours, not 12 as mentioned by the passenger.
  
  Secondly, the passenger was never guaranteed a monetary refund.
  It was clearly communicated that a refund would only be processed if authorized by the airline, 
  and it was also mentioned that this process might take several weeks.
  
  Currently, the passenger has been contacted again, and we have informed them about the status of their case. 
  Specifically, we have sent the refund request to the airline and are awaiting their reply. 
  We will update the passenger as soon as we receive a response.
  
  If further information is needed from our side, please let us know.
  
  Thank you.
  
  

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 28, 2024, I booked 5 airline tickets on Oojo.com, traveling on November 21, 2024 from ************* to **** ***** and returning on November 30, 2024 from **** ***** to *************. All flights were booked on Oojo.com to travel on *** ****************** I paid total $8343.60 for the tickets (receipt attached.) On August 5, 2024, Oojo.com notified me via email that ********************* had cancelled all my flights and that no other flights options were available. On August 9, 2024, I spoke and emailed with several different Oojo.com representatives and on August 9, 2024, "*******" confirmed I would receive a full refund (email correspondence attached). On August 13, 2024, I spoke with ******** at Oojo.com who told me a refund was not possible and I would not get my money back. I am seeking a full refund of $8343.60 as I cannot use this service at all as there are no flights.

  

  Business response

  08/14/2024

  Esteemed Bureau,
  
  We have looked through the issue.
  We are working with Ms. Bajwa and have started an internal investigation in order to reach an appropriate conclusion that would fit our Customer. 
  We thank you for bringing this complaint to our attention.

  Customer response

  08/14/2024

   
  Complaint: 22136251
  
  I am rejecting this response because the Company is continuing to delay refund and is in fact denying refunding the full amount. 

  I purchased airline tickets in the amount of $7,384. I also purchased *********** Coverage in the amount of $959.60, for a total of $8343.60 (please see receipt). The *********** was to cover any issues that arose during the trip. However, the entire trip has been cancelled, months in advance. But Oojo.com is refusing to refund the full amount. This is despite several conversations I had with members of Oojo.com, including Shuditha (at ext *****) and ******** who advised me on a recorded call that I would get the full amount, including the airline ticket value of $7384 and *********** Coverage of $959.60, refunded because the *********** Coverage is an unused service. 

  Second, the refund should be processed immediately because I paid Oojo.com directly for the tickets. Oojo is claiming they need to "investigate" and also to "confirm a refund from the airline." That is not accurate. Oojo is well aware of the flight cancellation because I bought the tickets through Oojo.com who also advised me of the flight cancellation. Thus, Oojo should immediately refund me in full $8343.60 as Oojo has my funds. 

  Your assistance in expeditiously resolving this matter is much appreciated. 

  Sincerely,
  
  ***********************

  

  Business response

  08/16/2024

  Esteemed Bureau, 
  
  We would like to notify you that we are still working on this case, by checking with the airline if the funds has been transferred for this reservation. Unfortunately there is no way to speed up the process and for this reason we must wait for their response. Rest assured, we are doing our best in order to solve this issue as soon as possible and will inform our customer about the same. 
  
  Thank you for bringing this issue to our attention!

  Customer response

  08/16/2024

   
  Complaint: 22136251
  
  I am rejecting this response because:

  From: *********************** <******************>
  Sent: Friday, August 16, 2024 10:41 AM
  To: ********** <*************************************>
  Subject: Re: Complaint ID ********

   

  
  Dear **** - per our conversation, please see my response below:

  Complaint: 22136251
  
  I am rejecting this response because Oojo.com is now changing their narrative and claiming the *************** Coverage, in the amount of $959.60 was invoked. But that is not true. On August 5, 2024, I was advised my flights were cancelled and that Oojo could not find alternative routes. Oojo told me I could request a refund in full because the airlines cancelled the flight, not me. Oojo never said that ******************** Coverage was invoked in any communication. In fact, I spoke with Oojo.com representatives ******** and ******** who both said the ******************** Coverage was not invoked and that I should get refunded. 

  Now on August 16, 11 days later, in response to my BBB complaint, ******* now claims the ******************** Coverage was invoked. That is not true - Oojo told me via email that I can get a refund because the airlines cancelled the flight. The ******************** is non refundable only if I cancel the flights - I did not do that.

  Nadenka with Ooj.com is now trying to offer me $959.60 in credit for future use. This means Oojo.com has the $959.60 and confirms the ******************** was never invoked so I should be immediately refunded.

  Thank you for your assistance. Oojo.com should not deceive and try to steal from its customers this way.

  Also, as I paid Oojo.com for my flights, they must immediately refund me, $8,343.60, for the cancelled airline tickets. It is up to Oojo.com to wait for the refund from the airlines.

  Sincerely,

  ***********************

  
  

  
  
  Sincerely,
  
  ***********************

  

  Business response

  08/18/2024

  Esteemed Bureau, 
  
  We would like to notify you that unfortunately the *********** indeed cannot be refunded, its benefits were used when requesting the refund with the airline as per customer approval. 
  Still, we do value our customers and we want to keep them as our clients, for this reason we have offered them the *** amount as a credit for future use with our company.
  
  In regards to the ticket refund, as previously mentioned to the client, we must wait to receive the funds from the airline before proceeding with the reimbursement. 
  
  Thank you. 

   

  Customer response

  08/20/2024

   
  Complaint: 22136251
  
  I am rejecting this response because as Oojo.com is falsifying information. At no time did they ever tell me that I would be using the ******************** Coverage. Please see attached emails. To the contrary, because the airline cancelled the flight, not me, the ******************** Coverage was not activated. 

  Oojo.com is refusing to refund monies owed to me. I am tired of this back and forth. Can you please suggest alternative options on how to proceed?

  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Friday, August 9th 2024, I purchased a one-way flight ticket from Oojo.com on behalf of my cousin for ****** Canadian dollars. I received a confirmation number and the website stated that the ticket would be issued to the email address indicated. After not receiving an email for 24 hours, we both emailed and called Oojo several times. We received 2 separate emails requesting passenger details and the confirmation number (which we provided). Oojo customer service representatives affirmed the passenger name and info. After 2 more days of unsuccessfully receiving a ticket, I called once more to find out what was happening. I was then told that the system had an error and a ticket did not generate. And I was asked to purchase a new ticket for ****** USD--DOUBLE THE PREVIOUS PRICE. Now, the representative was able to verify that I had indeed made a purchase but the system "did not generate a lead." I would like to report Oojo for unscrupulous business practices as they never intended to issue a ticket. They took our card information, issued a confirmation number, and did not give us a flight ticket. Their intention was always to attempt to scam us into paying a higher price. if someone had even reached out to let us know a ticket would not be issued, we would have been able to ourchase a flight ticket elsewhere. Instead, we now have no ticket and Oojo is attempting to make us pay a higher ticket price.

  

  Business response

  08/13/2024

  Esteemed Bureau,
  
  We have looked through the issue.
  
  We are working with ******************** and have started an internal investigation in order to reach an appropriate conclusion that would fit our Customer. 
  
  We thank you for bringing this complaint to our attention.

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on June 27, I received a phone call from OJJO In regards of the schedule change in my flight because it was increasing my delayed hours for more than 12 hours or 12 hours. They gave me the option to choose refund if I want, so I choose the refund to my original method since that day. I am constantly calling them to find out the refund status on my money from the airline and I havent received any response from from them at all, every single day, Im calling them and finding out the refund status, but they They kept delaying my responses and my refund request. im just worried about my refund money because I have to re-book my another flight ticket for my trip in a timely manner. Im just waiting for my refund. Even I do not have the confirmation from them in regards of my full refund back to my original payment method. Can you please reach out to them and help me to resolve this issue, their customer service is terrible, and nobody seems to transferring my phone calls to the supervisor to escalate this issue. I am waiting from **** this matter to be resolved as soon as possible from last 10 days, I have not heard anything back from ****. Looking forward to hearing back from you,

  

  Business response

  08/07/2024

  Esteemed Bureau,
  
  We have investigated the case and would like to provide our explanation.
  
  Firstly, the schedule changes that affected this reservation were made by the airline, and as such, we are not responsible for the inconvenience
  caused to the passenger. 
  Nevertheless, we have assisted the passenger from the outset regarding this issue.
  Additionally, the reservation was altered by 4 hours, not 12 as mentioned by the passenger.
  
  Secondly, the passenger was never guaranteed a monetary refund.
  It was clearly communicated that a refund would only be processed if authorized by the airline, 
  and it was also mentioned that this process might take several weeks.
  
  Currently, the passenger has been contacted again, and we have informed them about the status of their case. 
  Specifically, we have sent the refund request to the airline and are awaiting their reply. 
  We will update the passenger as soon as we receive a response.
  
  If further information is needed from our side, please let us know.
  
  Thank you.
  
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Subject: Complaint Against Oojo for Delayed Refund and Lack of Transparency Greetings,I am writing to file a formal complaint against Oojo regarding an unresolved issue with a refund for a travel booking. Below are the details of my complaint:Date of Transaction: May 15, 2024 Service Purchased: Air travel booking Nature of the Dispute:On May 15, 2024, I booked a flight through Oojo. Due to a long delay in hold to ***********, Oojo provided options for a refund or a date change. I initially requested a voucher as recommended by the travel agent but later decided to request a refund back to my original payment method.Oojo informed me that I would receive a refund to my original payment method. However, they have not provided any official confirmation of the full refund amount, nor have they communicated when the refund will be processed. Despite multiple attempts to seek clarification and resolution, I have not received any satisfactory response from Oojo.Attempts to Resolve:Oojo has communicated that a refund will be issued but has not specified the amount or the timeline for the refund. My repeated requests for an official confirmation of the refund details and timeline have been ignored.I am seeking the assistance of the BBB to resolve this issue. Specifically, I request that Oojo:1. Provide official confirmation of the full refund amount.2. Specify the exact date by which the refund will be processed and credited back to my original payment method.I appreciate your help in resolving this matter. Please let me know if you require any additional information to assist with this complaint.Thank you for your attention to this issue.Sincerely,*****************************.

  

  Business response

  08/06/2024

  Esteemed Bureau, 

  Thank you for reaching us! 

  We have successfully processed a monetary refund amounting to USD$3324.15.
  Please note that this refund will be credited to the original form of payment, specifically to the VI ****7240, within a standard processing window of 5 to 20 business days.
  Kindly be informed that our colleagues from ************************** will assist the Customer further with the other reservation Q552HO once they receive the response from the airline. 

  Thank you! 

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought 2 round trip tickets with my son through Oojo travel. Due to the fact that the flight time has changed for the return flight, we were informed by the airline that we can get the money back if we decide to cancel the flight. Turkish Airlines also told me that a refund takes between 3 and 7 business days. For 2 weeks since I authorized the agency to cancel the flights, I have not received any money back and all the time their answer is that it has not been processed by the airline yet. Today I was informed by the airline that money has already been sent to the agency. I would like to receive my money back as soon as possible. The agency initially tried all kinds of tricks, saying that a voucher would be much faster than returning my money since for a refund back to my credit card can take several weeks. Please BBB help me to receive a refund !Thank you!

  

  Business response

  08/05/2024

  Esteemed Bureau,
  
  Greetings,
  
  We have addressed the refund issue brought to our attention by the customer. We have initiated the refund process for the unused portion of the customer's tickets, totaling USD $1,610.00, to the customer's credit card.
  
  Please be advised that it may take between 5 to ********************************************* the customer's account, depending on the financial institution's processing times.

  Thank you,
  Best regards

• Initial Complaint

  07/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 22nd May my account was charged for Oojo.com-"free flight change" service related to booking ref XFH64K I have since tried both via website, and by email, and failed at attempting to use this service due to their technical issues therefore I would like to request a refund.The total of which being $284.19 to be refunded to the original payment method

  

  Business response

  08/01/2024

  Esteemed Bureau,
  
  This is to inform that a refund totaling $284.19 USD was successfully processed onto the original form of payment ending in ****3605; the customer may expect the funds to reflect within the following 5 to 10 business days. 
   
  We thank you for bringing this issue to our attention. 
  

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  From: ****************************** Sent: Monday, July 22, 2024 6:42 AM Subject: [EXTERNAL] Formal Complaint Against Oojo.com for Misleading Practices and Financial Loss Dear Sir/*****, I am writing to formally lodge a complaint against www.Oojo.com, a company that has caused me significant financial and emotional distress due to their misleading practices and poor customer service. On 29.6.2024, I booked a flight through ******************************* from ******* to ******, with a layover in the ***. It was not made clear to me that I would need a transit **** for the ***. The following day, a sales agent contacted me, offering a shorter layover for an additional fee. Upon discovering that I could not travel through the *** due to **** requirements, I requested a change of ticket on the same day, 29.6.2024. The sales agent initially agreed to change my route through Air Canada but then I found out I would face the same transit **** issue. I identified an alternative route through ***** on Oojo.coms website, which Vinod confirmed was available, albeit at an additional cost of 800 CAD (to cover penalties and the new ticket price) total will be ******* + 800 = ******* CAD. He assured me that I would receive a call from customer service within half an hour to confirm the change. No call came, and when I followed up with the sales agent, he informed me the ticket price had increased to 1200 CAD. Despite my agreement to this new price, I waited for four hours with no response. **************** later insisted I requested to cancel my flight and pushed for a cancellation instead of changing the airlines, even though the trip through ***** was still available on their website. After days of back-and-forth and denial of facts by customer service, I was finally told that changing my flight would cost 60% of the ticket amount plus the cost of new tickets. They forced me to sign a form for a refund process that implied I had to accept a refund amount of 1731 CAD, much lower than my initial expenditure. In total, instead of incurring a cost of ******** USD (ticket and penalty), I was charged ******** USD (new ticket cost after discount). This experience has resulted in a significant financial loss and wasted three days of my vacation and put me under pressure and still attempting to resolve the issue. I feel deceived by Oojo.coms CS practices and am seeking your assistance in filing a formal complaint and taking appropriate action against them. Oojo.com is using your name and logo on their websites and emails which make customers to trust them, Accordingly, I kindly ask you to restore my financial and moral rights loss I have been subjected to, and also to protect the clients who trust your name. I trust that you will investigate this matter thoroughly. Thank you for your attention to this matter. I look forward to your prompt response and so I can provide you will all the data and details needed. Sincerely, *********************

  

  Business response

  07/30/2024

  Esteemed Bureau
  Good day!

  
  We have contacted the passenger directly and we will work on this case.
  If there is any issue with the provided resolution, we suggest the customer to either reply to this ******************** complaint, or to send an email to ****************************************** , in order to have the issue further evaluated. 

  
  Thank you. 
  *****. 
  

  
  

  Customer response

  08/01/2024

   
  Complaint: 22061456
  
  I am rejecting this response because:

  Ivory from Oojo.com has contacted me on Email, and they offers me a refund but I request to know why they have changed their mind and I'm waiting their reply
  
  Sincerely,
  
  ***************************

  

  Business response

  08/02/2024

   

  Esteemed Bureau,

  Thank you for reaching us! 

  After receiving the clarification, we thoroughly investigated the case and concluded that the Customer is eligible for a refund of the active vouchers, which, upon review, were not used.
  Moreover, we are eager to resolve this matter amicably, and as an exception, we are able to process the refund for these vouchers. We are committed to ensuring that the Customer's experience with us is smooth and satisfactory.
  If the Customer wishes to proceed with the refund, we can process the total amount back to the original form of payment, VI ****3368.
  We look forward to the Customer's response.

  Thank you! 

  Customer response

  08/05/2024

   
  Complaint: 22061456
  
  I am rejecting this response because:

  As I understand that now Oojob has checked their records and found out that I was following the instructions of their employee's in each step I make, and finally they offers me the refund, so the refund should be as upon my agreement on "their offer". it can't be that I agree on something and then they send me something less

  Oojo has sent me an offer of 3 vouchers , $1172.81 USD, $471 USD, $150 USD (attached email offer from Oojo), but after my acceptance they provided me with the 3 vouchers (2 of them in CAD and 1 in USD)

  moreover when they made a transfer to me they made it by CAD not USD.

  hence, I'm requesting the refund to be :

  $327.16 USD (the residual amount of the previous transfer which they made "$1172.81 CAD") + $471 USD + $150 USD 

  Sincerely,
  
  ***************************

  

  Business response

  08/06/2024

  Esteemed Bureau,
  I hope this message finds you well.
  Thank you for your continued communication. We would like to provide some clarity regarding the customers refund process.
  As the customer is aware, they have submitted an Online Refund Form for the amount of CAD $1172.81, which has been successfully refunded to the original form of payment. Additionally, the vouchers held by the customer are in Canadian dollars, which the customer is also informed of.
  Based on this information, we can only proceed with the refund amount that we have previously offered, totaling CAD $678.66 (CAD $471.00 + CAD $207.66).

  Thank you! 

  Customer response

  08/07/2024

   
  Complaint: 22061456
  
  I am rejecting this response because:
  hello, as I explained on my previous message with the proofs, Oojo.com has offered me something and they award me something less, they offered me 3 vouchers with total amounts USD $1793.81, but after I accept the provided me with 3 vouchers 2 of it is in "CAD" not USD and 1 in USD

  
  Sincerely,
  
  ***************************

  

  Business response

  08/08/2024

  Esteemed Bureau,

  As I have mentioned before, since the Customer has paid for the ticket in Canadian dollars, the vouchers were also issued in Canadian dollars. We do understand that there might be a typo; however, the Customer is not eligible for all vouchers in USD. Moreover, it was also not specifically mentioned that the vouchers are in USD.
  As mentioned in my previous communication, we are prepared to offer a refund of the full amount, CAD $678.66, back to the original form of payment ending in VI ****3368.
  Please understand that this is our final and only offer, and we are unable to make any further adjustments. We hope this resolution is satisfactory to the Customer.

  Thank you! 

  Customer response

  08/09/2024

   
  Complaint: 22061456
  
  I am rejecting this response because:

  here is my reply which I sent by Email,
  Hello Ivory,
  First of all, please lets make it clear, its not an adjustment for an offer, it sound Oojo gives me a compliment, while actually it is not like that or even close, and for sure you know that.
  
  Regarding the concept that Ive bought my tickets in CAD so the vouchers should be in CAD, why in the email dated ***** at 05.07AM they offered me 2 options 1st In Canadian Dollar and 2nd is in US Dollar (both currencies are in the same email) !?
  From the other side, as a customer who accepted an offer sent to me, the offer sent to me was in $ not in C $, why the C$ appeared only in the vouchers email not in the offer which I accept ?!
  
  In the start you werent believe what I was talking about until you heard the recoded calls by yourself, now Im asking you to check the documents again and you will see what Im talking about.
  
  From my side, I accept the refund as it should be upon your emails and my acceptance, not as you offer me, and hope to finalize all this as soon as possible specially that I provided you with almost all the points you need to know.
  

  Sincerely,
  
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