ComplaintsforCalifornia Bank & Trust

• Initial Complaint

  11/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My landlord wrote me a settlement check due to a dispute that I won in court that mandated him to pay The check given I then took to this bank to cash in honor their own check due to the fact that I did not have an account with them they refused to pay and honor the check The manager said that the reason being was that I did not have valid ID but I provided him an old id that was inspired a copy of the receipt from DMV and a printout notarized by DMV stating my new credentials for identification the manager at DMV said that this is good enough for any ID concerns due to the fact that it contained all information needed for ID verification it was then signed by the manager and I paid for it also I provided a receipt that stated my ID was in the mail The manager of this branch ,*********************** , continue to talk down to me like I was homeless and stupid like he didn't have time to deal with this matter because he was treating me like I was a thief or that the check wasn't real the matter went on until he trying to call the police and said that this is a done issue expelling me from the bank saying that this was policy.I then had to go to a check cashing place to catch this check which cost me 10%. The total is $650 that I need to desperately for rent and moving expenses I'm currently unemployed and needed that money for exactly that now because he's refused my check for a second time I'm going to have to do it again and I can't afford it All because of the way I dress the car drive and what he thought this is an acceptable shame of discrimination and racial profiling and bad ethics

  Business response

  11/16/2023

  One response document attached. OUR DECISION WAS BASED ON BANK POLICY AND REGULATORY MANDATES AND WILL NOT CHANGE.

  Customer response

  11/17/2023

   
  Complaint: 20839686
  
  I am rejecting this response because: because I gave the manager at the bank a valid birth certificate as well as a valid social security card as well as a expired driver's license as well as a certified notarized copy of an official document from the *** notarized by the general manager of the district stating who I was and extending the information on my driver's license anywhere in the world those documents State who I am everywhere but you can't give me at least a disclosure or a copy of your regulatory acts come on what kind of financial institution you can't even give me a copy of their bylaws or even a reason a written reason of why they're not accepting my check or why they won't cash their own check it doesn't make any sense to me they're just annoying me on the basis of discrimination because I don't look the part they don't think that I am deserving of those checks because they think that I don't dress appropriately enough for them and their eyes and then their opinion hence being discriminatory
  
  Sincerely,
  
  *******************

  Business response

  11/17/2023

  The bank has completed their investigation and policy/procedures were followed. The complainant was provided a response. The complainant, unfortunately, remains unsatisfied and continues to submit the same complaint. However, we feel we have resolved the issue and closed the complaint. No further interaction will be provided. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩