ComplaintsforMotorFast
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Complaint Details
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Initial Complaint
12/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had a ***** character message to post on here (I'm going to have to cut corners, the whole story is worse) I printed out & drop off in MotoFast's mailbox 8 weeks ago (with the first 3-day eviction notice I've have ever received included to show I don't have extra $ to be wasted) it resulted in no reply. Now more time to write this. I let this *** do minor repairs like an oil change & replacing a tire. Earlier this year I had an oil leak in the crankcase ******** needed another long bolt for my huge saddlebag that needed a spacer so that it didn't damage belt protector. I came by & spoke with the owner(s) about these issues. When ready I called to make an appt. also including an installment of passenger backrest & change of brake pads since the service they did 3 months earlier gave me a 30-50% rating. I was told it would be a one-day service. I was there for 20min. after opening time at 09:00. After calling from home an hour later I was told they were ready for me to drop my stuff back off. The paperwork wasn't ideally filled out due to the trust I gave. I was constantly told throughout the week to give them one more day. Then came their Friday. I was told in a late morning they were going to be working on ********* were going to keep it a little longer. Low & behold I call 3 days later on Monday at ************* tells me my bike was done in the morning. GEEZ! I arrive & I'm told they fixed the leak in the drain oil area. I wasn't aware of & wasn't talked about. I'm told that they bled the brakes because it needed it (not on paperwork or approved) The brake pads were 40 40% rating and the saddlebags took 4 hr for installation "reduced to 2", charged $470. 20 min. Wait for spacers to be put on. I find scratches near it installation ********** leak. I come back, I'm told the 7-Day wait was cuz they were busy, they'll have to take the bags off to polish scratches. $60 brackets weren't returned. Final paperwork stated brake pads 45 45%. Oil leak still there costing $.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.