Business ProfileforJinigram, Jinify Your Digital Home!

I think this is a scam. I don't know how they got my phone number. They called me and told me I had gotten into the dark web somehow. They said they had to fix my computer. I told them I had ****** and I wanted to call them. They told me if I hung up from them my computer would be infected, and I wouldn't be able to use it again. I'm writing a book, and my book information was on my computer, so I needed to get into it.

Dear *****,Thank you for taking the time to share your concerns. We value your feedback and the opportunity to address any misunderstandings.Firstly, I want to assure you that our company operates with the highest standards of integrity and professionalism. We have been privileged to serve you since your first purchase in August 2023, providing support, resolving computer issues, and installing security software as per your requests.Regarding your recent renewal in July 2024, all actions were carried out with your full acknowledgment and authorization. Our goal has always been to provide you with the best service and ensure the security of your computer and data.We understand that there might be confusion about the nature of our services. When we contacted you, it was to inform you of potential security threats and to offer our assistance. We apologize if our communication caused any distress or concern. Your security and peace of mind are our top priorities.Please be assured that we did not access your personal information without your consent. The statement about your computer becoming unusable if you disconnected from us was made to emphasize the importance of addressing potential security issues promptly. We regret if this caused any alarm.If you have any doubts or concerns, we encourage you to contact us directly. We are here to help and clarify any issues. Your satisfaction is important to us, and we want to ensure that you feel confident in the services we provide.Thank you for your understanding and continued trust in our company. We look forward to resolving any remaining concerns and continuing to provide you with the support you need.Regards Support Team