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Find a Location

Morph Fitness has 1 locations, listed below.

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    Business ProfileforMorph Fitness

    Fitness Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    507 S B St, San Mateo, CA 94401-4119
    BBB File Opened:
    4/2/2023
    Business Management
    • Mx. Customer Service, Customer Service Specialist
    Contact Information

    Principal

    • Mx. Customer Service, Customer Service Specialist

    Customer Contact

    • Mx. Customer Service, Customer Service Specialist
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 11.13.22, I paid ***** (Morph Fitness) $4,480 for 32 private personal training sessions. $140 per session. ***** informed me that my purchase of the private sessions would also include participating in semi-private group sessions 2X a week. ***** (assigned personal trainer) confirmed this on 11.17.22. My goal was to lose weight/nutrition. I participated in 16 sessions (and have 16 unused sessions). I never received a customized meal plan. I expressed to ***** multiple times that my nutrition goals were not being addressed. I received a generic meal plan. Another challenge was *****'s limited time availability for scheduling private sessions. I questioned an unauthorized $90 credit card transaction and communications with ***** became intense, and an uncomfortable environment was created after expressing my concerns that the training sessions: 1) were not aligned to my goals 2) refusing to purchase additional services. 3) participating in the semiprivate sessions 2x a week is included as part of my original purchase. I have been precluded from utilizing the private sessions procured in a timely manner and reasonable fashion. The following matters remain unaddressed. Request for clarification from ***** on proposed alternative solution on 3.4.23 -no response. Im not assigned a personal trainer and I have not been given a schedule so I can plan and use my 16 sessions purchased. I provided my availability to attend training sessions, as requested, no response. A nutrition assessment and a customized meal plan to assist my nutrition (weight loss goal) have not been provided. A solution and approach have not been communicated after I have expressed my goals. Ive requested, multiple times, if we could meet (and work together) to discuss and reassess my fitness goals and my training program. My request was disregarded and remains unaddressed. I am owed a refund of $3,360 - ($2,240 for unused sessions) and ($1,120 semiprivate/nutrition-deficient services).

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