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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked a hotel room through Priceline for July 4-5th but when I booked the hotel it said 3rd- the 4th so I immediately called Priceline & told them it was the wrong date, if I could only change the date, ********* told me they have to speak to the manager about the date change, they did speak to him and he absolutely refused & started yelling at the Priceline representative, I know because I was actually there in the lobby listening to the conversation & was shocked the way he was yelling at me & the representative, I told him I didnt want the money back just to change the date one day ahead, he had several vacancys & refused to accommodate the change, the way he verbally yelled at me was absolutely shocking. I didnt get any accommodation & just gave my money for absolutely nothing.. he should never treat anyone the way he treated meBusiness response
08/07/2024
Im responding to your mail regarding case # ********-F835FI apologize for the delay in responding; we were traveling and just opened the mail. I tried to react online but wasn't able toI've included an explanation for the complaint below; let me know if you have further questionsThe guest made a reservation through a third party for July 3rd, 2024. The guest did not show up on the 3rd and was marked as a no-show based on standard operating procedure. We had charged the third-party card on file.The guest showed up at around 2 pm on the 4th of July, stating that their reservation was for today. When ***** (General Manager) told the guest the reservation had been made the day before the guest realized their error, The guest then called the *** (Expedia) to see what they could do to help. The *** called the hotel and asked ***** if he was willing to give her a room today without any charge. ***** declined this based on the fact that we had saved the room for the guest the night before and were not able to sell the same to other guests.***** informed the *** that he would not be able to adjust the reservation and that a new booking would be needed.Please let me know if you need more information.Warm regards!***********************Chief ****************************************************ogsc="rgb(102, 102, 102)" style="color: rgb(102, 102, 102); font-size: small;">Stay Cal Hospitality"A customer is the most important person on our premises; They are not dependent on us,We are depending on them, They are not an interruption in our work, They are the purpose of it; They are not an outsider in our business but part of it.We are not doing them a favor by serving them; they are doing us a favor by allowing us to do so." ******Aristocrat Hotel, Half Moon Bay
Tripadvisor Travelers' ChoiceBest of the Best for 2023Confidentiality ***********************************ogsc="black" style="margin: 0px; padding: 0px; font-size: 9pt; font-family: Arial, sans-serif; font-weight: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; border: 0px; line-height: inherit;">The information contained in this electronic e-mail and any accompanying attachment(s) is intended only for the use of the intended recipient and may be confidential and/or privileged. If any reader of this communication is not the intended recipient, unauthorized use, disclosure or copying is strictly prohibited, and may be unlawful. If you have received this communication in error, please immediately notify the sender by return e-mail, and delete the original message and all copies from your system. Thank you.
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