Business ProfileforNew Front Insurance San Mateo

The worst customer service experience Ive ever had.I owned a business that used Newfront as a broker between Great ******** and my franchised business. We ended up selling our location, to which I gave the agent I was assigned (*******************) over a month of notice. It took multiple weeks of follow *** to finally get ahold of her. Finally she said that we could just transfer the insurance over to the new buyer (which in and of itself was a ridiculous statement. No insurance company to my knowledge will ever just transfer a policy over to a different entity without any additional paperwork done).After a month of trying to get the ball moving, I finally had to involve my corporate team to have them try and work with *** to get my policy cancelled and the new owners policy set. It literally came down to the day before closing (over a month since the initial process had started) for them to get the new owners policy set after 15+ phone calls and 20 some odd emails to every other person in Newfront I could think to reach out to. But thats not where the story ends.After the new owner got his policy set, I got another charge in March for my policy after it had already been confirmed in writing it was cancelled. Reached out to *** again, heard nothing from her (I never heard from her again). Multiple calls and emails, I finally had to reach out to Great ******** directly to see if they could motivate *** to get the process set. It took until yesterday (March 28th) to get everything finally cancelled through Great ********. I had originally reached out January 30th!!Suffice to say, Newfront has zero care for their clients once youre in the system. I would recommend everyone steer clear of this shady company.