ComplaintsforAlpaca Securities
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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been trying to close an account where my funds are held with Alpaca Securities. They received my current bank account number on June 28, 2024. Despite direct confirmation of my bank account ending in 5948 on June 28, July 1, July 9, and July 15 they continue to try and transfer funds to an account that they know is closed. This is unconscionable and unprofessional. They are purposely withholding funds by knowing the correct account, yet continuing to use an old account number.Business response
08/01/2024
The customer's funds were successful sent to their bank on 7/25/2024 and the matter has been successfully resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.