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ComplaintsforSan Mateo Liquors
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order #**** for three line items Shipment received on 2/16/2023 and only one of the three items arrived business has been completely ignorant of any attempts to collect the remainder of the orderCustomer response
03/02/2023
This order was placed on February 7, 2023. Paid in full by a VISA.
I received a shipping notification on February 10, 2023 that the order was shipped. *** delivered a package on February 16, 2023 with tracking number 1Z7105800311276100. This package weighted 6 lbs and the pictures are below.
Order #**** consists of 3 line items and only one bottle has been delivered. The ************* SKU #P0630S has been delivered.
Can you please tell me where the rest of this order is? And when it is going to be delivered? Your company has been completely ignorant for a week in responding to requests for order details.
Business response
03/03/2023
You opened up a charge back.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.