ComplaintsforIXL Learning
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Recently I signed up for IXL Learning online program for my daughter. After further research, I realized that this program did not suit our homeschooling needs. So I cancelled the account, and requested a refund. I recently checked my bank statement, and saw that I was refunded and then immediately charged again by IXL. I reached out via email to them today with a screen shot of the bank statement, and they responded telling me that I need to first formally dispute the charge with my financial institute. This is a huge inconvenience!Initial Complaint
05/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Software purchase expiration date.Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
thur/jan/nine/2023... IXL is supposed to help with school, it doesnt, its too much to lose when you are at 90 points, you lose like 20 points. And you gt 2 points, they refuse to fix it despite the other review i saw also confirming this. it would be a very different story if they would just fix this small thing. me and other classmates have problems because it keeps telling us we are wrong even tho we got it right. its annoying to spend time on it because the problems make no sense, and the teacher cant even get it right.Initial Complaint
01/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ixl learning offers teacher support through a service called education.com. This subscription can be paid monthly or annually. It can also be set up as auto-pay and auto-renew. I began a trial subscription in 2020. I was charged in 2021. After the charge in 2021, I followed the steps to cancel the subscription. I have been charged again in 2022. I would appreciate my subscription being cancelled plus a refund for the 2022 charges in the amount of $119.00.Thank you.Initial Complaint
11/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
11/11/2022 I was at school using my school IXL account me and my teachers have noticed IXL has some wrong awnsers when students get them right if you get a awnser correct you get 2 points when you get it wrong you get *************************************************************************************************************************** for a further fix.Initial Complaint
05/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up for IXL for my son in Oct 2018 For one month and cancel the membership so it would charge for one month. The activity for this service would have ended November 2018.I agreed to basic one month of charges for ****. IXL has charged me continues debit until May 22 2022 for ***** a month. I had no idea of charges to my bank and as IXL can validate theres been no activity on the membership since 2018. I reached out to them and was advised they would refund 13 charges of ***** claiming they are making an exception. I find there reply offending. Consumers please BE AWARE as this website have made the charges continuously on a credit card I no longer have as I since this membership began Ive had numerous credit card changes and they pushed the charges through each month some how as a debit which I did not authorize.
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Contact Information
777 Mariners Island Blvd., Suite 600
San Mateo, CA 94404
Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.