Customer ReviewsforZynga, Inc.

Constant issues, hundreds of dollars put into this game since I started playing in 2012. They treat their gamers like trash and talk to them as if were stupid. For four solid months, I had nothing but issues this year and I couldnt play. And all they would say is sorry working on an issue and they would reset my game. Now ** getting banned for no reason back to back days. I have real friends that I play with that. I talk to. I do nothing wrong. No explanation except were gonna escalate this to our team to look into it further. I know Im not doing anything wrong because *** been playing for 14 years. And now I get treated this way. Zynga is a money hungry company Cares nothing about their players. They do nothing until you threaten with reporting to the better Business Bureau. Thats when they reset my game. However, within 48 hours Ive been being twice. Its no wonder they have such a low rating here.

We received your comments through our Better Business Bureau review dashboard. Sorry for the problem you've encountered. Please check your email as we've reached out to you through Complaint ID number (Ticket #********* JG. Thank you for your time and patience.

I've been banned from my chatting with no explanation though I have sought one. I am not a scammer, nor bot, and my account is verified. No explanation. I have been respectful in my conversations, and where adventurous, did nothing to receive this violation of my personal, and game rights. I had an important chat going that I can't get to, and now there are likely consequences. This is ridiculous. I have finished multiple games, and chat is still restricted.No contact from company to get resolved. I am not ultimately in the wrong on this. I will take farther if this doesn't get resolved soon. I have been locked out for well over a week. Unacceptable. I am frustrated.Help me get my chat up and going and converse through any potential issues, to hear every side to whatever happened to my account - and get life going again. Thank you.

Hi ****! Let's try to get this sorted for you. To help us get to the bottom of this, please reach out again to our Player Support team at ***************************************** Thank you for your time and support.

Besides having glitches, that zynga dont a knowledge, zynga charged me unauthorized transactions three times in the same day. They did not solve this matter, and told me to ask Apple for a refund. Nobody can tell me what it is about, it says zynga in the receipts and so Apple says its not from them and zynga say they dont know either.Its around US$1,00 each and I really dont know what they sell for this price.They said I should answer their email with a yes for blocking my account from any future purchase. If they dont do unauthorized transactions why is it necessary for me to say something for preventing they from doing something that they allegedly dont do???Its no about the money, but the principle. Its a very serious matter here in ****** and worldwide as far as I know to be charged wrongly but even worse to do nothing about it.

Hi ********. We're sorry to hear about your experience. We hope you will give us another opportunity to discuss this with you. Please continue to communicate with our customer support team for you to be assisted accordingly with your billing or gameplay concern.

Zynga *** is a discriminatory game that is violating players ability of our constitutional right to free speech. I have received a 6-day chat ban for descriptive words such as a stupid play during the game and describing someone as a weirdo for hitting on a profile picture that he doesn't even know if the game is real. Zynga has no Community Guideline or Rules of Conduct to tell people they will suspend your ability to speak during the game for basic trash talk. I have been called out of my name with racist, hateful biased comments and even reported these players yet none of them were cut off during my game on multiple occasions for calling me a Monkey or A N**** Yet during my game I'm banned 6 days for saying stupid or weirdo. Yet this game continues to solicit me to buy coins and cash, but I don't have the ability to speak during the games? It's an FCC and violation of my civil rights to free speech. I am starting a petition to have a class action suit vs this company. I have some programmer named ********* who arrogantly tells me lifting this ban is out of the question. I did not use profane, biased or hateful language. The game has made an update to where you cannot play longer games of 150 or greater without dnil or nil, which basically puts players in a three-hand game which is designed for you to lose quicker and buy more cash or coins which benefits this company .The rules frown on you playing spades, if you try to set your opponents you are chastised for flooding is not allowed. They allow 100 & 200 points for blinds which is not standard spades, If you bid 10 books you don't get 200 pts for bidding your hand. Also, they allow you to have irrelevant 10 bags when they allow blinds and cut the game to 100 or 150 to win which relatively makes this a three-hand game. I do not want a ticket as their customer service will do nothing. I want to proceed with a class action suit, and I'm looking for players who have experienced this to join my petition.

We received your comments through our Better Business Bureau review dashboard. Thank you very much for your review concerning your game. To help us get to the bottom of this, please provide us with additional information so we can better assist you. Thank you for your patience and support. Your case number is ******** KM.

This Zynga *** has chat ban me several times and now I see that it has been for 7 days! Well, I will wait the 7 days and guess what? I will NEVER buy one coin from them. No problem! The fact is that I am angry about the 7 days but, it calms me down and never have to spend a ***** hence, not supporting Zynga, Inc. I have to find another of the games here on the system. Some people get away with horrible language and others get chat banned! Not a fair site!!!! At all!

We received your comments through our Better Business Bureau review dashboard. Sorry for the problem ***** encountered. We need to further evaluate your situation. Please provide us with additional information so we can better assist you. Reference Ticket# ********

I have been an avid player of Spades Plus through Zinga for almost a year. I'm not a fan of not only the random ads that I have to go through in order to collect coins that I've earned but there are glitches during games that have cost me not only coins but a fair gaming experience. Furthermore... aside from other serious billing issues, their "customer support" is anything but helpful or supportive but rather a very unpleasant experience consisting of rude employees replying to email about how they cannot help solve an issue because Zynga is not responsible for "customer" errors and there is no Corporate contact. I'm contacting the BBB about this! To all curious players... Proceed with extreme caution!

We received your comments through our Better Business Bureau review dashboard. Sorry for the problem ***** encountered. We have sent you an email regarding your concern. Your case number is ******** CC

This company put an offer up on revu offerwall and did not honor the agreement to which I spent money on. Revu will not help me. I have screen shots of the offer and the completion. I spent a considerable amount of money to achieve this and I would like my offer honor or money returned. After reading multiple reviews, I'm not the only one scammed by this. The game is merge dragons. An offer was created to play the game. I completed the task and was denied my reward. I will seek further actions for my funds returned if an agreement isn't met.

We received your comments through our Better Business Bureau review dashboard. Thank you very much for your review concerning our game. We have sent you an email regarding your concern. Your case number is ******** RO.

I used to get really good support from Zynga for Words with Friends. Now that **** seems to have disappeared!! Very disappointing! Not worth playing if I have to watch all the ads after each play - especially since I paid not to see the ads.

Hi *********, sorry to hear about your experience. We hope you will give us another opportunity to discuss this with you. Please continue to communicate with our Words With Friends customer support at: ****************************************** to resolve any issues you have in your game.

Was banned from spades plus on Zynga and I aint done anything. I don't cheat, and outside of competitive language in the chat I don't use offensive or derogatory slurs because I like to be social and chat ban is a bummer. However as of today I was banned for an hour AND I HAVENT DONE ANYTHING. Honestly this experience rubbed me the wrong way and Im looking towards leaving the app alone after playing it for 7 consistent years.

We received your comments through our Better Business Bureau review dashboard. Thank you very much for your review concerning our game. We have sent you an email regarding your concern. Your case number is ******** AA.

First off I would like to say that Zynga customer service is at best nonexistent. The game has cheated me out of hundreds of dollars but I love the game of spades so much that I continued to waste my money in hopes that the game would change to a better format where cheating is frowned upon rather than widely accepted. The game owners pay me no attention when Ive reported cheating and Ive even been cheated by the company for various game infringements. Well Ive come to the end of my rope. It seems there is no help with the online gaming industry and its a huge problem and Zynga is laughing all the way to the bank praying on some good people that actually love the game of online spades and realizing theres no competition for their business. If you dont want to be completely frustrated dont play Zynga games. Their crooked business practice.. I stand behind everything I say in this statement and would testify in court against them.

We received your comments through our Better Business Bureau review dashboard. Thank you very much for your review concerning our game. We have sent you an email regarding your concern. Your case number is ******** JG.