Business ProfileforEssex Property Trust, Inc.

I don't even know where to start. Each step of my experience has been horrible. In short, this company is only in it for your money. After they have received it you are nothing but a simple renter and your concerns do not matter. No one is available to answer calls--you leave a message and no one calls you back within the 24 hour window they claim they should. You can email them as well, but good luck getting a response again in a timely manner. Since no one is in the office, you have to look out for yourself and hopefully you have good neighbors to help you out. They want to automate everything and use third party services. They do no communicate well with respect to their third party services, but somehow it's your fault. There's no true security at night. You might see them drive around while they take photos of the various balconies. Sheriffs are constantly being called to the complex for various reasons. The complex is meant be a "gated community", but the gate-door locks are broken and the roller gate for vehicles to pass through is usually broken and waiting for repairs. The jacuzzi is usually needing repairs. Dog owners do not pick up after their pets, some do not know how to control their pets on a leash, or they have their dogs escaping and the dogs are taken the local animal shelter. When you have the maintenance workers telling you not to renew your lease--it definitely makes scratch your head and wonder what is going on with the company managing the complex. I have lived in various apartments in ********* and *************, but the apartments at the Pinnacle at ****** has been the worse by far. I won't get into the parking situation and I won't get into how many people live in one apartment. I don't leave reviews for businesses and how bad their services are, but when you work hard for your money and pay high rent amounts you want to be happy to call a place your home. Unfortunately, this company doesn't know how to make their complexes a home.