Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 17, 2023, I paid Telltale Games $47.69 for the deluxe version of The Expanse game to include the bonus episode: Archangel. As the episodes were released 2 weeks apart, it would not be known to me that Archangel was not included in my purchase until November 3, 2023. I contacted Telltale on November 17, 2023, and was instructed to perform some basic troubleshooting and provide them a proof of purchase. I did so the same day, then never heard back. As they do not have a phone number, I sent two follow-up emails on December 9, 2023, and January 18, ****, with no response. I also filled out another contact form around the end of the year but I don't have the exact date. The Archangel game by itself is $5.99 plus tax, so if I want to play it, I will be required to pay that extra amount when it should have been included with my original purchase (to be downloaded on November 3).Customer response
02/21/2024
From: ********************************** <**********************************>
Sent: Saturday, February 17, **** 7:03 PM
To: info <************************************>
Subject: Message from BBB.orgHello, regarding Case ********, I went to buy the add-on for $5.99 and it gave me an option to "buy" it for free. It did not offer it to me for free until I clicked to buy for $5.99. At any rate, I have it now and I did not pay for it as was supposed to happen. Please close my complaint as the issue has been solved. Thanks, Christian
Sent from ********************************* (****************)
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.