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Find a Location

iLoveKickboxing has 1 locations, listed below.

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    Business ProfileforiLoveKickboxing

    Kickboxing

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1446 4th St, San Rafael, CA 94901-2812
    BBB File Opened:
    11/11/2023
    Business Management
    • Mx. Company Contact, Customer Service Manager
    Contact Information

    Principal

    • Mx. Company Contact, Customer Service Manager

    Customer Contact

    • Mx. Company Contact, Customer Service Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    i joined the I Love Kickboxing studio in **********, ** on Jul 1, 2023 as part of their 6-week kickboxing challenge. After the challenge was completed on Aug 12, 2023, I inquired about a monthly membership at the studio. Their manager, *******, informed me that they did not have a monthly membership but rather it was a $36/week weekly membership. I told her to please convert my membership to a weekly one so I could join full time. On Aug 22, 2023 I injured myself at their studio during a workout and as a result i could not walk for 10 days. Because of this, I asked ******* to put my membership on hold for 30 days. After the 30 days, I did still not feel better so I requested an additional hold of 30 days. My injury had not resolved so I had to travel overseas for treatment. Because of this, I requested that my membership be cancelled as I could not continue kickboxing. I was informed my ******* that there would be a $195 cancellation fee. This was disappointing and surprising because I was not informed of the cancellation fee when I signed up. I requested a waiver of the cancellation fee for my membership as I was injured at their ************* am unable to continue working out. I was not informed of a cancellation fee when I signed up, and it would be unfair to charge me under these circumstances. In addition, I was planning to move out of ********** in the spring or **** to pursue my post graduate studies so I would not have agreed to join the gym if I had known about the fee. A $195 cancellation fee is extremely excessive and unheard of & is a major disincentive for people to stay at the gym. I should not be penalized for cancelling my memberships due to an injury at their studio. I have tried to resolve this issue amicably through them, but to no avail. I am only requesting a refund for the $195 cancellation fee which makes no sense as it is more expensive than the gym membership itself, It is ridiculous and unfair.
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