Business ProfileforEcuaAssist

Ecuassist helped my son fill out a **** application form. The form is in Spanish. My son speaks no Spanish. He was incorrectly told by ********* to provide his, not Ecuassist e-mail on the form. An e-mail that was hacked was provided. ****** from Ecuassist was informed of this 2 times via Whatsapp messages. A concern was stated that we would miss an appointment with ********** Government because of this. ****** confirmed the change would be made. It was not. As we were concerned an appointment was sent to the bad e-mail that Ecuassist did not correct, and we did,as concerned, miss the appointment. As a result the **** was permenantly denied. We paid another attorney $2160 to fix this problem. Because it took Ecuassist about 4 months to get our *** report, it took less than 3 weeks for the 2nd attorney, we had to pay for 2 extensions or $332 plus $900 in taxi fees, $200 in notary fees and $447 to Ecuassist for a translator to meet us. He showed up late after the meeting, but we paid the fee anyway. ********* was paid in full for my sons ****, his *** report, approved **** and cedula ID. They also offer a weekly update guarantee which they did not honor. We had most calls and e-mails not returned and did not get a weekly update most of the time. The only work Ecuassist did on my sons **** was the application which they screwed up! They did not go to the approved **** meeting, the cedula meeting and were late and missed the meeting at the Embassy. We had to pay 2 times for this service and expect Ecuassist to do the right thing and provide a refund.