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Find a Location

Infiniti of Marin has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Infiniti of Marin

      475 Francisco Blvd E San Rafael, CA 94901-4004

    • Infiniti of Marin

      511 Francisco Blvd E San Rafael, CA 94901-4005

    Business ProfileforInfiniti of Marin

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers new and used automobile sales, including service and maintenance on all makes and models including tires.

    Business Details

    This is a multi-location business.

    Find a Location

    Infiniti of Marin has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Infiniti of Marin

        475 Francisco Blvd E San Rafael, CA 94901-4004

      • Infiniti of Marin

        511 Francisco Blvd E San Rafael, CA 94901-4005

      Location of This Business
      475 Francisco Blvd E, San Rafael, CA 94901-4004
      BBB File Opened:
      10/28/2016
      Years in Business:
      28
      Business Started:
      6/3/1996
      Date of New Ownership:
      10/29/2015
      Business Incorporated:
      8/20/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 92177 for this business, issued by DMV Occupational

      These agencies may include:

      DMV Occupational

      4700 Broadway

      Sacramento CA 95820

      (800) 777-0133

      http://www.dmv.ca.gov/portal/dmv/detail/dl/dl_ol

      BBB records show a license number of 287112 for this business, issued by Bureau of Automotive Repair

      These agencies may include:

      Bureau of Automotive Repair

      10240 Systems Pkwy

      Sacramento CA 95827

      (855) 837-7985

      http://www.dca.ca.gov/consumer/wll.shtml

      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      70
      Alternate Business Name
      • North Bay Marin, LLC
      Business Management
      • Mr. Christian Jessen, General Sales Manager
      Additional Contact Information

      Fax Numbers

      • (415) 526-2832
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/17/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased a used car from Infiniti late last year and they have still not transferred the ownership to me. They say they did not obtain the necessary paperwork when they purchased the car from the previous owner. I have called them dozens of times, gone in to talk with the sales managers dozens of times and they ************** to get it resolved asap. Still have made absolutely zero progress. The car was ticketed by police for expired registration already and we have no recourse because after visiting the *** they said they also are unable to do anything unless the dealership files the correct paperwork. Please help! I cannot imagine this is legally permissible.

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Erik R

      1 star

      02/17/2023

      I purchased my Infinti Q50 RS from them on 05OCT2020. As with all dealerships, when you complete a trade in you correctly assume all paperwork is routed to the **** With them it IS NOT. 2 Years later after having my wages garnished im having to pay for registration on a vehicle I havent owned in 2 years. After getting my first *** notice I contacted the dealership and was lied to. They told me they had submitted the proper paper work and that no action on my part was necessary. 6 months later I received another notice in the mail from the *** stating that they would be garnishing my wages for unpaid registration on a car I had not owned for a year and a half by that point. So I went back to the dealership where I demanded a copy of the forms they sent to the **** After receiving a copy of the forms and witnessing the finance person on the phone with the *** I was then assured that the problem was resolved. It was not. 6 months later I received a notice from the ******************* stating my tax refund had been garnished to pay unpaid registration fees. So I was left to do all the leg work myself all because I purchased a car from this shady dealership. Do not purchase from them, they will lie, and will not show any care or respect to their customers.

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