ComplaintsforPlanetbox, LLC
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Complaint Details
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Initial Complaint
10/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a planet box 8/29/21. We contacted the company regarding the warranty on said box as it came with a dent in it. The company asked for photos which were provided and we never heard anything back now going on over a year of no response despite leaving reviews and the emails we sent. The box now has much more than a dent and now if physically rusting all over the top despite following all care instructions. Again company hasnt even responded to our initial contact about the original issue.Business response
10/17/2022
Good afternoon,
Attached is a file of the correspondence between the customer's wife and ourselves. We are very sorry for this situation. We have been waiting for a reply from *********************. Please let us know the shipping address and we will send a replacement Rover.
with kindness and gratitude,
****
PlanetBox Customer Care
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.