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Complaintsforcle tile
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I am writing this complaint in reference to an order of Zellige Cindered Olive tile that I ordered from Cle' Tile. Upon arrival, each box of tile was labeled as Cindered Olive. After checking the first couple of boxes, the tile matched these specifications. As work on my project proceeded, it became apparent that while some of the tiles were the correct color, the vast majority of them in the remaining several boxes were incorrect and instead in a vastly different green color. The contractor attempted to "blend" the tile according to ***'s suggested guidelines; however, even after doing so the tile looked absurd given the obvious differences. While the company states that one should expect "variations" in color, any objective individual would obviously notice that these were not simply "variations" but instead two distinctly different types of tile. Both my contractor and the professional interior designer who recommended Zellige tile agree with this assessment. A cursory look at Cle's website makes it obvious that the majority of the tile is much closer to their "**********" color, once again confirming that these are, in fact, different tiles. After 10 days of back and forth with customer service, ***' still attempted to claim that these were expected variations in color, which, again, no objective person could possibly think this. Additionally, they have placed blame on me for "accepting" the material by installing it, a rationale that makes little sense given that once the differences in color were observed, the contractor simply attempted to "blend" the materials as per Cle's guidelines. At this point, it is manifestly obvious that Cle mis-labeled and/or improperly packaged disparate colors and is now simply trying to invoke bureaucratic loopholes and vague doublespeak language of "blending" and differences in color being a "celebration"--their actual language--in order to avoid following a simple ethical business practice of refunding the purchase.Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered ********** + cl | natural octagon + bouchon (bundle) for a total of $3,163.35 from Cle Tile. Our order number is IN219004. We waited months to get the tile and when it arrived, 90% of the tile had purple and blue ink stains on it. Both myself and my designer contacted Cle immediately and manager **** offered a 10% discount to keep the tile. I said this was unacceptable as we were quoted $1500 for labor to sand and remove the stains (as **** suggested) and even so when we tried to sand them it left a noticeable ***** I told **** this was not an acceptable solution and I wanted to be sent a full set of tiles without these ****s IMMEDIATELY as our tile was supposed to be installed this week and our entire project is being held up as a result. We understand that zellige tiles have differences in color, chips and cracks which are noted on the Cle tile website and are characteristic to zellige. However, NOWHERE does it say your tile may be covered in blue and purple ink that you cannot get out with soap and water nor sanding without a dark **** and tons of extra labor. We need this problem fixed right away. A full shipment of tiles without any ink ****s on them whatsoever as fast as possible.Business response
02/24/2023
We are refunding the designer who worked with this client in full. We asked the non purchaser to remove her review.Customer response
02/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.