ComplaintsforThe Hardwood Avenue
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Complaint Details
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Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In Dec 2022, I had the floors to my office done by The Hardwood Avenue. In January 2023, the landlord discovered that the leveling compound that they installed leaked through the floors into the basement on onto his equipment. That equipment is required for him to run his business. The company came out and took photos. My landlord filed a claim on May 22, 2023. Since then, both the landlord and I have been trying to contact the company to provide an update on the claim. The company refuses to speak with us. They have been ignoring our phone calls, text messages, and voice messages. They did not give us a claim number, the name of their insurance carrier, or their policy number. There is no proof that they filed a claim for us. All we received was a letter from The Hardwood Ave stating that we filed a request. The claim is for $7594.67 worth of damages for the equipment.Initial Complaint
10/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This company was supposed to put vinyl floor in my living room. After they left, I noticed that in at least 3 areas the plates are chipped and they used defective floor. I saw the owner to pay him the second half of the balance, I should had not paid the full balance until they fix the floor but I did and it was my mistake to trust them, he kept postponing the replacement for two months and now does not even respond to my calls or emails! I had my contractor fixing the floor and this company is responsible for that bill. I would never recommend them to anyone I care about.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.