23 Customer Reviews
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Review from James G
1 star09/12/2024
They do not honor their rebate. I specifically bought these daily contacts because the ****** manager said I qualified for the rebate. I have ******** part C with ****** and pay extra for vision and hearing, so because I pay for an extra policy to cover my contacts and eye exams, I'm penalized by not getting the rebate. Cooper vision got a one time sale. It's pretty short sighted to try for a one time sale and alienate someone from their product forever. Common sense to me would say honor the rebate and have a customer for life. I will never buy from them again. There were so many choices of contacts to choose from and to me, a rebate is an incentive to try a new company or product. They got paid full price between my out of pocket and my insurance I pay for. Will never buy any products from Cooper vision or *** Ban again.
Cooper Companies, Inc. Response
09/13/2024
Hello *****, we are sorry for this inconvenience that you have had with our third-party vendor, 360. The rebate was for more than what you paid for the lenses, so that is why it was denied. We did get approval to give you some of the rebate. Someone from CooperVision will be reaching out to you to make you aware. Thank you.Review from Fern A
1 star09/11/2024
They are truly the worst to work with. I have sent them numerous CLEAR photos of my prescription and receipt and they continue to request "clearer" photos as if I'm using a camera from the 1900's or have the blurriest photos. It is unreal how they treat customers and how they don't want to pay you. And their customer service isn't even in English - they reply only in French! Don't offer rebates in the first place.Cooper Companies, Inc. Response
09/12/2024
I have sent this to our ***************** to look into and someone will follow up with you. Thank you.Review from Erin S
1 star08/31/2024
I purchased my daughters contacts from our eye doctor and uploaded receipts plus box tabs as requested and our claim was denied stating the insurance paid and we were requesting a refund greater than our payment. Which is incorrect as our insurance payment went towards her glasses. Incredibly disappointing customer service, misleading advertisement, and a total waste of my time. I will be purchasing contacts from a different manufacturer next time.Cooper Companies, Inc. Response
09/03/2024
Hello ****, It looks like we were able to get an exception to approve this refund. Someone will be reaching out to you. Thank you.Review from AMY B
1 star08/19/2024
This is a scam. I paid almost $300 for contacts and then uploaded receipts and a photo of my contact lens boxes and my claim was declined. What a waste of time and a big scam.Cooper Companies, Inc. Response
08/20/2024
Hello ***,It states on the rebate form that you need to purchase the lenses from the ******** Provider that wrote the prescription to be eligible for the rebate. Someone will be reaching out to you about this. Thank you.Cooper Companies, Inc. Response
08/20/2024
My apologies, we are looking into this and will get back to you.Cooper Companies, Inc. Response
08/20/2024
Hi ***, the rebate was denied as your insurance company paid for a majority of the lenses, so the amount that you paid is below the rebate amount. This is why you will not receive the rebate. You paid less than the amount you are requesting.Review from Alysanne B
1 star08/19/2024
I purchased my contacts from another location last year than where I had my eye exam. I was approved the $200 rebate. This year I did the exact same thing and they denied me. They told me its because oI purchased my contacts from a different place than where my exam was. I told them they allowed it last year. I was told I was lucky and they wont approve my rebate of $100. I told them this is misleading. Its not luck. They made a mistake. They will not make an exemption this time. Rude customer service and rude supervisor. I have never purchased a year supply before or submitted anything for a rebate. Very frustrating.Cooper Companies, Inc. Response
08/21/2024
We apologize for the inconvenience that this has caused you. We contacted our third party vendor that initiates the rebates and were told that your rebate was already submitted for reconsideration. The request was completed today, and the rebate is now in an Approved status, so please be sure to inform the patient to track the status online for additional updates.Once the status changes to paid, the patient can expect to receive an email from ***************************************************** with instructions on how to redeem their rebate. Please allow up to 4-6 weeks for the patient to receive the payment email if not sooner. Thank you.Review from Jami S
1 star08/14/2024
I got my prescription for contacts and shopped around for contacts . I purchased my Contacts at a different business than my prescription.I was Denied my rebate because of this . This is so unfair . Neither my eye Dr nor the place I purchased my Contacts at told Me about this rule. I will never purchase from Cooper vision again nor tell anyone about them for that matter .So disappointed I am out My rebateCooper Companies, Inc. Response
08/20/2024
Hi ****,It states on the rebate form that you need to purchase the lenses from the ******** Provider that wrote the prescription to be eligible for the rebate. Someone will be reaching out to you about this. Thank you.Review from Adrienne J
1 star07/24/2024
Rebate denied. Now I'm reading about lawsuits against your company for eye injuries. Recalls spanning from 2011 to 2023. I regret my purchase.Cooper Companies, Inc. Response
07/31/2024
Hello, it appears that you are from ****** based on your zip code so we cannot look up your rebate to see what happened as we are based in the **. Please call ************. Thank you.Review from Karen C
1 star07/09/2024
I am so frustrateted with Cooper Vision. I have used their contacts for years for all four of my family members because of their awesome rebate program. This year they have denied my rebate because of how much insurance paid for my contacts. They still recieved the money for the contacts, so this makes no sense. They wouldnt even give me a rebate for the amount that I personally paid. In my opinion they should still honor their rebates. I was depending on that rebate so I bought glassses for my kids. I have never been denied before. I will no longer be using them, as the rebate was my only reason for using their contacts. This will be 6 contact lens users they will no longer get the business for, as I now have two more chilbren with vision problems. That is over $5000 in sales they will lose for not honoring their rebates. I will also no longer reccomend them to people. I do not appreciate businesses that look for ways to not pay out rebates that they have offered.Cooper Companies, Inc. Response
07/11/2024
Hello *****, we apologize, and we are sorry for the frustration that this has caused you. A rebate is not issued if you pay less than what the rebate is for. However, we were able to get an appeasement, so you will be receiving something. One of the ************* Specialists will be reaching out to you. Thank you.Review from Laura S
1 star07/03/2024
It has been a year and still no debit card replacement for the one they sent me did not work! I have called numerous times to be only told they will not reissue me a working card! They do not seem to mind if you buy the products from their company, but it is like drawing blood to get them to fix an issue! I have called over 7 times within a year and nothing and I called my Eye Doctor and they too are getting complaints from their Patients about the same issues! I just want my ***** Debit card and I still have the card that does not work as I have it for evidence! This Company just wants to take from you and not be honest about the issues they will not fix! ENOUGH is ENOUGH !Cooper Companies, Inc. Response
07/10/2024
Hello *****, I am sorry to hear that you are having an issue with your rebate through our third-party vendor, 360. We have worked with them to have the card reissued to you. One of the ************* Specialists will be reaching out to you to make you aware. Thank you.Review from Samuel L
1 star06/16/2024
CooperVision's rebate scheme is an absolute scam designed to waste your precious time. Your eye doctor might try to lure you in with promises of a rebate, but don't be fooled. You'll spend countless hours battling their broken website, which won't even let you manually enter your provider's address.If it's not in their useless dropdown menu, prepare to be stonewalled by incompetent customer service reps who can't even get a supervisor on the line.Even if you manage to get your eye doctor involved, the nightmare continues. They'll demand a mountain of paperwork beyond what their misleading ads claim, dragging the process out even further. By the time you finally get your hands on their pathetic $200 prepaid card, you'll have wasted an entire day of your life and probably won't even be able to spend the full amount.CooperVision's rebate isn't a reward, it's an insult. Save yourself the frustration and don't fall for their deceptive tactics.Cooper Companies, Inc. Response
06/17/2024
Hello ******, we apologize for the issues you are having submitting the rebate. However, it appears that you were provided the incorrect rebate form. Our third-party vendor has submitted a new rebate into the correct program, and you should receive your refund in ***** days. Please do not hesitate to contact CooperVision directly with any issues. ************. Thank you.
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